Ashisa Mitra
Jaipur
Summary
Dynamic professional with a proven track record at Multiple organizations, excelling in problem-solving and customer support.
As a Technical Support Professional I am Expert in software installation and debugging, enhancing client satisfaction through effective resolutions. Demonstrated ability to manage complex technical issues,
As Trade desk Officer I had ensuring compliance with international trade regulations while fostering strong client relationships.
Professional with strong background in Banking (Trade & Forex department) and risk management, well-prepared for this role. Skilled in Customer support, Trade Execution ,and Technical Support. Known for fostering team collaboration and driving results, adaptable to changing needs. Reliable and focused on delivering impactful outcomes.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
Teleperformance
10.2024 - 04.2025
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Process Associate
NAV
11.2023 - 04.2024
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Reviewing capital distribution of funds to its investors, reconciling the redistribution received from client or accounting team and activities booked also getting work done from responsible individual like making sure that the wire instructions are updated, verified and activities are reviewed and approved by the accounting manager.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Responsible for booking wire payments for all the PE and FOF payments on activity window of NAV RTA application.
- Reviewing the documents received from Clients and checking the information required to process the further wire.
Process Associate
Genpact
08.2022 - 11.2023
- Conducted data reconciliation through various reporting methods, ensuring the accuracy and integrity of financial records.
- Collaborated with business owners to send monthly reconciliation and volume templates for review and validation.
- Rectified transaction discrepancies by initiating reversals and providing clarifications on sub-ledger entries.
- Prepared consolidated submission files that reconciled with the General Ledger (GL), ensuring data consistency.
- Played a pivotal role in the month-end closing process by reconciling balance sheet accounts and contributing to financial reporting.
- Oversaw AML/KYC compliance efforts, including due diligence processes and regulatory adherence.
- Monitored client transactional data using trusted systems to detect Money Laundering or Terrorist Financing flags and identify unusual transactions based on client profiles..
- Conducted comprehensive due diligence investigations on new and existing clients,implementing both CDD and EDD procedures.
- Managed watch list screenings and investigated matches to identify potential PEPs and sanctioned individuals/entities.
Trade Desk Officer
ICICI Bank
03.2021 - 12.2021
- Managed the process of export bill regularization, ensuring compliance with international trade regulations and documentation requirements.
- Collaborated with export and finance teams to review and process export bills, invoices, and related documentation.
- Conducted thorough audits of export documents to identify discrepancies and resolve issues promptly.
- Managed a diverse portfolio of financial products to ensure optimal risk management and profit margins for the firm.
- Contributed to the growth of the company''s client base through exceptional customer service and proactive business development efforts.
Education
MBA - Finance And Marketing
ICFAI University Jaipur
Jaipur05-2021
BBA -
D.A.V. School Of Business Management
Bhubaneswar05-2019
Skills
- Technical support
- Problem-solving
- Application support
- Software installation
- Customer support
- Software debugging
- International trade regulations
- Presentation and reporting
- Strategic planning
- Sales and marketing
- Quality assurance
- Report analysis
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Intermediate (B1)
Oriya
Bilingual or Proficient (C2)
Timeline
Technical Support Engineer
Teleperformance
10.2024 - 04.2025
Process Associate
NAV
11.2023 - 04.2024
Process Associate
Genpact
08.2022 - 11.2023
Trade Desk Officer
ICICI Bank
03.2021 - 12.2021
MBA - Finance And Marketing
ICFAI University Jaipur
BBA -
D.A.V. School Of Business Management