Kunal Sood

• Design and implement Exchange On-Premises (2016/2019) and Microsoft 365 services (Exchange Online, Teams, OneDrive, etc.). In managed services.
• Configure and support M365 Modern Workplace, Azure AD/Entra ID, Microsoft Purview, and Microsoft Defender to enhance enterprise security.
Lead automation initiatives to improve service delivery and efficiency for Microsoft 365 and Exchange environments.
• Implement conditional access, Azure AD Sync, MFA, and manage Teams infrastructure, policies, and security.
• Oversee Microsoft Purview services (MIP, DLP, Data Governance, Insider Risk Management).
• Collaborate on security measures using MCAS, Defender, and hunting techniques. Administer change and incident management processes for improved operational efficiency.

• Administer and support Exchange Online environments, ensuring high availability and performance for enterprise clients.
Manage domains, directory synchronization, and troubleshooting mail flow using Azure AD Connect and related tools.
• Implement and manage email security solutions (DMARC, SPF, DKIM, ATP) to protect against phishing and spam.
• Troubleshoot and resolve hybrid Exchange deployment issues, ensuring seamless integration with cloud services.
Support Azure cloud infrastructure, VPN gateways, and ensure minimal downtime through proactive patch management.

• Managed DNS, DHCP, and Windows Server environments to maintain a seamless network.
• Administered Office 365 environments, migrations, and PowerShell scripting for automation.
• Implemented security protocols and managed third-party spam filtering services, such as Barracuda, Intermedia, and Reflection.
• Collaborated with senior IT teams to resolve server, network, and email-related infrastructure issues.

• Collaborated with other teams to develop solutions for various projects.
• Analyzed and reported on system logs to detect and troubleshoot potential issues before they impact operations.

• Led migration projects (IMAP, staged, hybrid, and cut-over migrations) from on-premises Exchange to Office 365.
• Provided expert-level support for hybrid Exchange and Active Directory Federation Services (ADFS).
• Managed retention policies, Archive, In-Place Hold, and Litigation Hold for Office 365 environments.
• Automated Office 365 administrative tasks using PowerShell scripting to improve efficiency.

• Monitored system performance, identified issues and resolved them in a timely manner.
• Established and maintained strong client relationships through exceptional problem-solving and technical support.

Provided remote technical support for Windows, Outlook, VPN, and network resources to in-house users.
Troubleshot and resolved issues related to shared drives, applications, and server performance, ensuring minimal disruption.

Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.

Responded to phone and email questions and concerns, resolving many issues daily.

Provided desktop support to over 2,000 users, ensuring efficient resolution of issues related to Windows OS, Outlook, printers, and VPN.
Ensured smooth operations by resolving hardware/software issues promptly, minimizing downtime.

Maintained records of data communication transactions, problems, and remedial actions or installation activities.

Provided excellent customer service, resolving issues promptly and maintaining high satisfaction levels.

Provided technical support to end-users on a variety of issues.