Summary

Overview

Work History

Education

Skills

Languages

Kunal Uttam Chikane

Accomplishments

Affiliations

Timeline

Kunal Uttam Chikane

Mumbai

Summary

Hardworking employee with customer service, multitasking, and time management abilities. We are dedicated to giving every customer a positive and memorable experience.

Overview

years of professional experience

Work History

Car Evaluation Engineer

Spinny

Navi Mumbai

01.2020 - Current

Ensured all products met industry-standard requirements before being released for sale.
I worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
Monitored production processes to detect deviations from specifications or standards.
Developed comprehensive checklists for use during inspections to ensure nothing was missed.
Provided technical support for the development and implementation of quality control systems and procedures.
Identified any potential hazards or areas that needed improvement through visual inspection and testing.
Verified inventory count accuracy by cross-referencing physical counts against computerized records.
Participated in internal audits to evaluate the effectiveness of current quality control measures.
Evaluated the effectiveness of existing quality control systems and made recommendations for changes or improvements as necessary.
Analyzed data collected during inspections to ensure accuracy and consistency.
Inspect finished goods prior to shipment to guarantee they meet company standards.
Investigated customer complaints regarding product quality, reliability, or performance issues.
Compiled reports outlining findings from each inspection performed.
Developed and implemented inspection procedures, policies, best practices, and competency requirements.
Adjusted and monitored production processes or equipment for quality and productivity.
Conducted regular staff meetings to discuss operational issues and goals.
Maintained an organized working environment by ensuring proper storage of materials and equipment at all times.
Supervised and coordinated the activities of hub personnel to ensure efficient operations.
Investigated incidents or accidents that occurred within the hub premises.
Coordinated with other departments when necessary.
Developed strategies for improving customer service levels, increasing productivity, and reducing costs.
Provided guidance and direction to employees on all job functions, policies, and procedures.
Implemented cost-saving measures wherever possible without compromising quality standards.
Performed quality control checks on shipments before releasing them for delivery.
Resolved customer complaints in a timely manner while maintaining company standards.
Managed the day-to-day operations of the hub, including staffing, scheduling, and budgeting.
Created weekly work schedules according to staff availability and workloads.
Inspect equipment, facilities, and vehicles regularly to assess safety.
Managed maintenance and repair actions for team equipment and vehicles.
Operated machines and equipment to complete work assignments or to assist workers.
Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.

Service Advisor

Bhavna Ford

Navi Mumbai

06.2018 - 01.2020

I greeted customers and addressed their needs in a professional manner.
Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Promptly responded to customer inquiries via phone, email, or in person.
Maintained records of customer interactions and transactions.
I followed up with existing customers regarding past services performed on their vehicles.
Demonstrated knowledge of advanced diagnostic equipment used in the shop.
I inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Participated in ongoing training activities related to automotive technology advancements.
Strengthened customer retention by offering discount options.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
I contacted customers about potential service upgrades, new services, and account changes.
Collected deposits or payments and arranged for billing.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
I oversaw the warranty counseling process to manage expense controls.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Promoted available products and services to customers during service, account management, and order calls.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Updated system with order specifics and customer details, preferences, and billing information.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Recommended improvements in products, services, and billing methods to management to prevent future problems.
Kept records of customer interactions or transactions, thoroughly recording the details of inquiries.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Exceeded established service goals while leveraging customer service, sales, and employee management best practices.

Area Manager

Your Autonation

Navi Mumbai

05.2017 - 06.2018

Managed the daily operations and maintenance of the service department, ensuring all processes were completed in a timely manner.
Investigated potential problems reported by customers related to product malfunctions or defects.
Inspect work sites prior to the commencement of repair jobs in order to identify any potential hazards.
Resolved customer complaints promptly and courteously while maintaining excellent customer relations.
Conducted weekly meetings with staff to review performance goals and objectives, providing feedback on areas for improvement.
Provided technical assistance over the phone when possible in order to resolve customer issues quickly.
Ensured proper documentation was maintained for all service calls performed by technicians.
Monitored inventory levels of parts and supplies needed for service repairs.
Created detailed reports on monthly service activities, including labor costs and customer feedback scores.
Performed cost analysis on repair jobs in order to maximize efficiency while minimizing expenses.
Advised management on current trends in equipment servicing techniques.
Reviewed completed work to verify consistency, quality, and conformance.
Organized team activities to build camaraderie and foster a pleasant workplace culture.

Technician

Mitsubishi Motors

Navi Mumbai

03.2016 - 04.2017

Replace worn belts, gaskets, seals, and other components as needed.
Tested engine performance and emissions levels using diagnostic equipment.
Cleaned fuel injectors on diesel engines to improve fuel efficiency and reduce emissions.
Repaired or replaced faulty parts, including brakes, filters, hoses, spark plugs, and other components.
Provided customers with detailed estimates prior to beginning any repair work.
Performed exhaust system repairs such as muffler replacements and catalytic converter repairs.
I instructed customers on how to properly maintain their vehicles between servicing visits.
Followed safety protocols while working on cars including wearing protective gear.
Checked cooling system operations by inspecting radiator hoses for leaks or damage.
Performed regular maintenance services such as oil changes, lubrications, and tune-ups.
Conducted routine inspections to identify any potential issues with the vehicle.
Adjusted systems include steering alignment, suspension settings, and transmission fluid levels.
Inspected tires for wear and recommended tire rotation or replacement when necessary.
Reviewed work orders and discussed them with supervisors.
Tested components and systems using infrared engine analyzers, compression gauges, and computerized diagnostic devices.
Evaluated vehicle schematics to assess required parts and order accordingly.
Consulted with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Estimated costs of vehicle repair.
Improved function of engines by replacing spark plugs, fuel filters and defective sensors.

Technician

Mahindra First Choice

Navi Mumbai

05.2015 - 02.2016

Diagnosed and repaired vehicle malfunctions.
Replace faulty wiring harnesses and sensors when necessary.
Connected diagnostic equipment to identify problems in the electronic control module of the engine management system.
Provided technical advice on repairs required for the customer's vehicles.
I checked the fluid levels of the steering gear box, brake system, clutch system, and coolant systems.
Replace shock absorbers or struts when needed.
Tested components to ensure proper functioning.
Ensured that work was completed within set time frames while adhering to quality standards.
Repaired or replaced worn parts such as brakes, spark plugs, and belts.
Provided customers with estimates on repair costs before any work was carried out.
I inspected and maintained vehicles for mechanical, electrical, and safety issues.
Performed routine maintenance services such as oil changes, lubrications, tune-ups, and filter replacements.
I followed checklists to inspect all important parts of the vehicle, including tires, lights, and wipers.
I conveyed the troubleshooting diagnosis to the customer and outlined the proposed repair plan and associated costs.
Maintained garage safety protocols to meet regulatory and company expectations.
Removed old oil, replaced filters, and added the correct amounts of fluids.

Education

Bachelor of Management Studies - Bachelor of Management Studies

G.K.S College

Khadvali

03-2024

Diploma - Diploma in Auto Enginerring Technician

Rustomjee Academy For Global Careers

Thane

04-2019

High School Diploma -

I.C.L High School

Navi Mumbai

03-2017

Skills

Teamwork and Collaboration
Excellent Communication
Problem-solving abilities
Time management abilities
Maintenance Scheduling

Equipment Inspection
Multitasking
Relationship Building
Problem-Solving
Team building

Languages

Marathi

First Language

Hindi

Advanced (C1)

English

Beginner (A1)