Kundan ..

Asst. Supervisor

Noida,Uttar pradesh

Summary

Seeking a career that grows with the company, augmenting my technical and analytical skills, and brings value to the organization and my self in the process

Overview

years of professional experience

Work History

RDM India Pvt Ltd.

Asst Supervisor

10.2001 - Current

Job overview

Working within the service industry in a variety of situations at different levels, I have gained very good and valuable knowledge in almost all aspects of job, aiming customer satisfaction
It thereby helped me in developing excellent interpersonal skills
Analyzing and studying the “fare” concepts of Lufthansa/, /Continental/Air Canada and all associated Airlines in the market
Managing a team of 21 members who work as Fares and Rules Distribution Analysts
Monitoring and analyzing filings of Lufthansa/United Airlines/Continental/Air Canada and associated Airlines in the market
Coordinating and assisting marketing managers at various offices all over the world
This enables matching fares with other airlines and compiling fares related data
Prioritisation of the Business Cases for the Team and ensuring that the team meets the SLA (Service Level Agreement) standards
Overviewing Quality of the whole team and ensuring that the team meets business standards for Quality
Enabling the team to independently handle fares and rules within the entire market TC1/2/3 (Traffic Conference for Area 1, 2 & 3) for all the above-mentioned airlines and executing orders received from L.P.M., Frankfurt (Lufthansa Process Management).
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Developed and maintained courteous and effective working relationships.
Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Institute of Tourism Studies, Lucknow University

Bachelor of Tourism Studies

2001

NIIT

diploma from software and systems management

1998

Accomplishments

Supervising on-sight project of United Airlines at Frankfurt (Germany) for three weeks
This imparted an opportunity to perform an in depth study of east bound fares along with the filing rules
Acquired working experience at Swift Car Rental Services, a company having a wide fleet of luxurious cars
It has a long way back experience of providing car rental services to several multinational clients’ i.eMicrosoft office, IBM Daksh and so on
Worked at Innovation Travels on project Airline Ticketing /Fare Calculation/Customer Care for two months.

Timeline