Kundan Kumar
Summary
Follow two steps to be successful in BPO sector. 1. Sharp mind 2. Positive thoughts.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Senior Customer Support Officer
Teleperformance
06.2024 - Current
- Provided exceptional customer support to passengers and travelers, ensuring a positive experience and building customer loyalty.
- Responded to customer inquiries and concerns related to flight disruptions, cancellations, and delays.
- Responded to over 500 customer inquiries per month, achieving a 95% customer satisfaction rate.
- Demonstrated empathy and understanding to de-escalate tense situations, and improve customer satisfaction.
- Utilized knowledge of American Airlines policies, and escalated critical cases to the internal team.
- Managed high-volume call center queues, maintaining a professional demeanor under pressure.
Advisor
Concentrix
10.2022 - 05.2024
- Uber Service Knowledge: Maintaining a deep understanding of the company's services to provide accurate information and assistance to customers.
- Live chat Order Processing: Handling order-related tasks, including order placement, tracking, cancellations, and addressing any issues related to the ordering process.
- Efficiency in managing time during live chat interactions to provide timely responses and resolutions contributes to overall customer satisfaction.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
Education
Bachelor of Arts - History
BINOD BIHARI MAHTO KOYLANCHAL UNIVERSITY
04.2001 -
Class XII - undefined
01.2018
Skills
Client Relationship
undefinedTimeline
Senior Customer Support Officer
Teleperformance
06.2024 - Current
Advisor
Concentrix
10.2022 - 05.2024
Bachelor of Arts - History
BINOD BIHARI MAHTO KOYLANCHAL UNIVERSITY
04.2001 -