KUNDAN KUMAR YADAV
New Delhi
Summary
Adept at driving operational efficiency and fostering strong relationships, I significantly enhanced customer satisfaction and team productivity at FOURDOOR Workshop. With expertise in quality assurance and a positive attitude, I excel in team leadership and customer service, ensuring high standards and repeat business.
Overview
15
15
years of professional experience
Work History
Service Manager
FOURDOOR Workshop
10.2023 - Current
- Manage and supervise a team of technicians, providing guidance, training, and support as needed.
- Manage customers' inquiries and complaints, resolving complaints promptly, and ensuring their satisfaction.
- Ensuring optimal productivity and resource utilization.
- Maintain a safe and healthy work environment, adhering to health and safety guidelines, and ensuring compliance with regulations.
- Collaborate with other departments to develop and execute strategies to increase customer retention, and attract new business.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Created detailed reports on service activities for senior management review.
- Developed and implemented service protocols to enhance operational efficiency.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
Body Shop Manager
Speed automobiles
04.2018 - 10.2023
- Intimate the insurance claims, and connect with surveyors and customers as well.
- Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Cultivated strong relationships with insurance company representatives, vendors, community groups, and media outlets to drive business development initiatives.
- Wrote complete and accurate cost estimates for labor and parts.
- Coordinated with insurance companies to ensure timely payment for services rendered.
Service Advisor
Grace Toyota
04.2014 - 03.2018
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints in an efficient and courteous manner.
- Participated in ongoing training activities related to automotive technology advancements.
- Developed strong relationships with customers by providing exceptional customer service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Prepared invoices for services rendered and collected payments from customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Followed up with existing customers regarding past services performed on their vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Upsold additional products or services when appropriate.
Technician
Bagga Link
08.2013 - 03.2014
- Managed quality control and maintained high level of customer satisfaction.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Installed new components or replaced defective parts to restore functionality.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Technician
DTC Bus Depot
03.2010 - 08.2013
- Do inspect leakage if any found, inform to foreman
- Do replace engine oil, filter, brake liners
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Replaced defective components or parts as needed.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
Education
B.Tech - Mechanical Engineering
Sanskar College of Engineering & Technology
Ghaziabad, UP01.2019
Diploma - Automobile Engineering
Pusa polytechnic
New Delhi01.2013
10th - CBSE
GBSSS Rajouri Garden
New Delhi01.2010
Skills
- Positive attitude
- Quality assurance
- Operational efficiency
- Schedule management
- Relationship building
- Team leadership
- Reliable and responsible
- Customer service
- Trustworthy and honest
Training
- Student of the year, 2009
- KTM 390 Engine Expert Training, Certification
- Kawasaki Ninja 300 Engine Expert Training, Certification
- TSA Level 1, Certification
Certification
- TSA Training - LEVEL 1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Manager
FOURDOOR Workshop
10.2023 - Current
Body Shop Manager
Speed automobiles
04.2018 - 10.2023
Service Advisor
Grace Toyota
04.2014 - 03.2018
Technician
Bagga Link
08.2013 - 03.2014
Technician
DTC Bus Depot
03.2010 - 08.2013
B.Tech - Mechanical Engineering
Sanskar College of Engineering & Technology
Diploma - Automobile Engineering
Pusa polytechnic
10th - CBSE
GBSSS Rajouri Garden
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