AdvancedMD
KUNDAN MISHRA
Customer Success & Service Delivery Manager
Hyderabad,TN
Summary
Customer Success Manager in RCM with a demonstrated history of working in the US Healthcare and services industry for more than 7 Years. Skilled in Business Process, Operations Management, Customer Satisfaction & Negotiating Contracts
Dedicated to inspiring employees, creating happy customers, and maintaining operational efficiencies. Enjoys discovering methods designed to improve workflow and generate additional revenue.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Customer Success and Service Delivery Manager
Medico healthcare services And Technologies
Hyderabad, Telangana
05.2016 - Current
- Working on tactical plans to reduce AR aging and keeping it Clean.
- Devised processes to boost long-term business success and increase profit levels. Managing special projects to negotiate contracts on behalf of client and helped them in getting 20%-30% increment on reimbursement rates from top insurances- AETNA, CIGNA, UHC & Humana.
- Carry out collection and reporting activities according to specific deadlines to increase Revenue.
- Research and resolve payment discrepancies.
- Reporting client for the global findings &Process adjustments.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught Leaders on how to collaborate on daily job tasks and achieve service targets.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to confirm accuracy.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
Associate
Tata Business Support Services
Hyderabad, Telangana
01.2015 - 02.2016
- Completed daily reports of Healthcare DME items dispensed
- Maintained payment logs
- Provided leadership for company's key projects and achieved Star performer of month for consecutive 3 months.
- Developed new sales opportunities through development and rollout of promotional plans
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment
Education
Bachelor of Technology - Information Technology
Maharishi Dayanand University
Rohtak, HR 03.2011 - 02.2015
AISSCE (10+2) 72% -
Modern Vidya Niketan
Faridabad, HR 01.2010 - 03.2011
Skills
Account Receivable
Contract negotiation
Customer-focused
Profitability and revenue generation
Account & Project Management
Training and mentoring
Personnel training and development
Budgeting and reporting
Inter-department collaboration
Customer Relationship Management Software (CRM)
Research and due diligence
Cash Handling
Complaint resolution
Staff Management
Microsoft Outlook, Word and Excel
Sales expertise
Software
Allscript
ECW
Kareo
Dr Chrono
Osmind
Certification
Completed certification from APTECH COMPUTER EDUCATION on JULY20, 2012.
Timeline
Customer Success and Service Delivery Manager
Medico healthcare services And Technologies
05.2016 - Current
Associate
Tata Business Support Services
01.2015 - 02.2016
Bachelor of Technology - Information Technology
Maharishi Dayanand University
03.2011 - 02.2015
AISSCE (10+2) 72% -
Modern Vidya Niketan
01.2010 - 03.2011