Kundan Prasad
Durgapur
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Idbi Bank
Siliguri,Birbhum,Tripura,Barddhaman,Chennai
03.2012 - 06.2025
- Resolved customer complaints in a timely manner while ensuring customer satisfaction at all times.
- Managed customer service operations, including staff scheduling and training.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Measured and reviewed performance via KPIs and metrics.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Post-Graduate Certificate - Operations Research
ORSI Calcutta
Calcutta India03-2023
Post-Graduate Certificate - Operations Management
AIMA CME
New Delhi, India02-2011
Bachelor of Engineering - Mechanical Engineering
Bhavnagar University
Bhavnagar Gujarat07-2007
Skills
- Customer service
- Team management
- Retail Liability Operations
- Retail Assets Operations
- Database management
- KPI analysis
- Customer relationship management (CRM)
Timeline
Assistant Manager
Idbi Bank
03.2012 - 06.2025
Post-Graduate Certificate - Operations Research
ORSI Calcutta
Post-Graduate Certificate - Operations Management
AIMA CME
Bachelor of Engineering - Mechanical Engineering
Bhavnagar University
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