KUNDAN RAJAK
CUSTOMER EXCUTIVE
Asansol
Summary
Experienced Market Growth Representative with over 3 years of experience in Marketing Industry (HHCB). Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Excutive
Varun Beverages Ltd. (PepsiCo)
03.2023 - Current
- Collaborated with cross-functional teams to identify areas for improvement in customer experience, implementing changes accordingly.
- Achieved high retention rates by proactively engaging with clients and anticipating their needs.
- Trained new team members on company policies, products, and services, ensuring consistent quality across the customer support department.
- Exceeded client expectations through the consistent delivery of exceptional support, leading to increased trust in the brand and positive word-of-mouth referrals.
- Improved overall efficiency within the department by identifying bottlenecks in existing processes and proposing solutions for optimization.
- Provided prompt resolution of technical issues faced by customers through clear explanation of troubleshooting steps or arranging relevant interventions from specialized teams.
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Conducted regular evaluations of customer feedback data to inform ongoing improvements in the support process, enhancing overall effectiveness as a result.
- Enhanced brand loyalty by providing exceptional customer service through active listening and problemsolving.
- Delivered personalized support to clients, building long-lasting relationships and fostering repeat business.
- Coordinated closely with other departments to ensure seamless delivery of services from order placement through fulfillment stages.
- Contributed to higher sales figures by upselling products or services when appropriate during customer interactions.
- Maintained accurate records of all customer interactions, enabling better tracking of issues and resolutions over time.
- Demonstrated expert knowledge of products and services offered, guiding customers towards tailored solutions that met their unique requirements.
Market Growth Represntative
HINDUSTAN COCA COLA BEVERAGES PVT LTD
06.2020 - 03.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Adhered to social distancing protocols and wore mask or face shield.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Folded and arranged merchandise in attractive displays to drive sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
Splash Bar Representative
HINDUSTAN COCA COLA BEVERAGES PVT LTD
04.2019 - 05.2020
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Served customers and followed outlined steps of service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Hunter
HINDUSTAN COCA COLA BEVERAGES PVT LTD
02.2019 - 04.2019
- Used and troubleshooting to keep functional and operating properly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
MBA - Marketing Management
NMIMS
Mumbai, India07-2025
B.COM (GEN.) - KAZI NAZRUL UNIVERSITY
BB COLLEGE
05-2018
HIGHER EDUCATION - WBCHSE
JOHAR MALL JALAN INSTITUATION
04-2015
SECONDARY EDUCATION - WBBSE
RATIBATI HINDI HIGH SCHOOL
04-2013
Skills
Exceptional communication
Strong empathy
Goal-oriented mindset
Effective negotiation
Customer support
Campaign management
Customer segmentation
Salesforce proficiency
Client onboarding
Problem-solving abilities
Active listening
Personal Info.
- Father Name : Gobind Rajak
- Mother Name : Usha Rajak
- Address : Chanda More, Chanda Kourdi Rd, Po - Kalipahari, Asansol - 713339, WB, India
- Date of Birth : 10th Jan. 1998
- Gender : Male
- Nationality : Indian
- Religion : Hindu
- Marital Status : Unmarried
Timeline
Customer Excutive
Varun Beverages Ltd. (PepsiCo)
03.2023 - Current
Market Growth Represntative
HINDUSTAN COCA COLA BEVERAGES PVT LTD
06.2020 - 03.2023
Splash Bar Representative
HINDUSTAN COCA COLA BEVERAGES PVT LTD
04.2019 - 05.2020
Hunter
HINDUSTAN COCA COLA BEVERAGES PVT LTD
02.2019 - 04.2019
MBA - Marketing Management
NMIMS
B.COM (GEN.) - KAZI NAZRUL UNIVERSITY
BB COLLEGE
HIGHER EDUCATION - WBCHSE
JOHAR MALL JALAN INSTITUATION
SECONDARY EDUCATION - WBBSE
RATIBATI HINDI HIGH SCHOOL
Similar Profiles
Hasnaa MOUBARIHasnaa MOUBARI
Quality Control Manager at Varun Beverages Morocco - PEPSICOQuality Control Manager at Varun Beverages Morocco - PEPSICO
Jerry Thomas GregoryJerry Thomas Gregory
Senior Sales Officer at Varun Beverages Ltd (Pepsico)Senior Sales Officer at Varun Beverages Ltd (Pepsico)
Samir MandalSamir Mandal
DGM – Deputy General Manager at Varun Beverages Ltd. (PepsiCo)DGM – Deputy General Manager at Varun Beverages Ltd. (PepsiCo)
Anisha SahaAnisha Saha
Business and Technology Delivery Associate at AccentureBusiness and Technology Delivery Associate at Accenture
Aryan ChoudhuryAryan Choudhury
Chef de Partie at Sahaswara Luxury Resort, Anjuna, GoaChef de Partie at Sahaswara Luxury Resort, Anjuna, Goa