Kundan Srivastava
Jarwal Road, Bahraich
Summary
To work in a professional atmosphere that would give me a scope to improve my skills, quest for a challenging position where I can learn and provides me ample scope for growth.
Overview
6
6
years of professional experience
Work History
IT Support Engineer/Application Support Engineer
Piramal Swasthya Management and Research Institute
Lucknow
02.2021 - Current
- Assisted customer in understanding products, components and systems using technical demonstration.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Resolved escalated tickets related to application support within agreed upon SLAs.
Network Engineer
Impact Infotech Pvt Ltd(Wipro)
Gurgaon
12.2018 - 03.2020
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Configured and maintained network hardware, including switches, firewalls, and wireless access points.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Provided high-level connectivity support for corporate and business partner systems.
- Monitored network performance and troubleshooted any issues that arose.
Desktop & Network Support Engineer
Digitech Computers
01.2018 - 11.2018
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support for users having difficulty connecting to or using the network.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Education
B.Sc. -
Avadh University
01.2016
12th -
UP Board
01.2009
10th -
UP Board
01.2006
JCHNE+CLOUD -
Jetking Infotrain
CCC -
Doeacc center
Personal Information
- Father's Name: Lt. N. L. Srivastava
- Date of Birth: 03/10/92
- Nationality: Indian
Technical Experience
- Installation & troubleshooting of Win-7, Win8, Win8.1, Win10, Windows Server 2008, 2012.
- Assembling, Dissembling & Troubleshooting of Desktops & Laptops and other Devices.
- Troubleshooting of Hardware and Software related problems.
- Remote Support Assistance Provided as required.
- Networking Elements (LAN, WAN, Host & Server), Physical Media Cables & Common Network Connectivity Devices.
- Managing, Configuring & Troubleshooting (Switch & Hub).
- Configuring and managing the VLAN, IP Address.
- Installation Managing & Configuring: Active Directory, DNS, Users & Groups, Roles Services, DHCP, WDS & Print Servers.
- Having technical sound on Firewall(eg. Cyberoam, Fortigate).
- Familiar with and worked on Micros and Butler system service.
- Worked on Jira Ticketing Tools to manage issue inventory.
Languages
English & Hindi
Hobbies and Interests
Surfing on Internet & sometimes listening to music
Disclaimer
I hereby declare that the above mentioned details are accurate to the best of my knowledge. Anything found incorrect will be a decision at your description., 01/27/24, Kundan Kumar Srivastava
Timeline
IT Support Engineer/Application Support Engineer
Piramal Swasthya Management and Research Institute
02.2021 - Current
Network Engineer
Impact Infotech Pvt Ltd(Wipro)
12.2018 - 03.2020
Desktop & Network Support Engineer
Digitech Computers
01.2018 - 11.2018
B.Sc. -
Avadh University
12th -
UP Board
10th -
UP Board
JCHNE+CLOUD -
Jetking Infotrain
CCC -
Doeacc center
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