Summary
Overview
Work History
Education
Skills
Interests
Software
Qualification Summary
Personal Information
Disclaimer
Timeline
Generic
Sneha Singh

Sneha Singh

HR Service Delivery- Team Lead
Bangalore

Summary

Experienced HR professional with over 10 years of expertise in payroll processing and HR operations. Skilled in end-to-end payroll management, employee relations, and process automation to ensure efficiency and compliance. Proven track record of collaborating with cross-functional teams to optimize payroll systems and support organizational growth. Dedicated to cultivating a positive workplace culture, driving continuous improvement, and innovation. Seeking a challenging role in a leading organization that fosters creativity, learning, and self-development. Strong focus on risk management and data confidentiality.

Overview

13
13
years of professional experience
4027
4027
years of post-secondary education
2
2
Languages

Work History

HRSD-Team Lead

JP Morgan Chase
05.2021 - Current
  • Extensive knowledge in processing missing pay, retro, direct deposit reject, stop check employees in the form of direct deposit or check.
  • Expert knowledge in assisting employees with their payroll related queries.
  • Analyse, troubleshooting and resolve employee queries regarding payroll.
  • Expert in validating employee data in HCM tool.
  • Extensive in auditing cases and share feedback.
  • Closely work with counterparts to improve the process and assist them on their queries.
  • Managed leave of absence requests in compliance with regulatory and internal guidelines using management tools.
  • Oversaw end-to-end case management and employee experience, collaborating with aligned partners to ensure seamless processes.
  • Served as the main point of contact for managing requests and addressing related downstream impacts.
  • Made routine decisions independently, taking appropriate actions within policy limits based on the experience.
  • Demonstrated strong analytical skills, attention to detail, high level of accuracy, and problem-solving abilities.

Payroll Delivery Analyst

Wipro Limited
09.2016 - 05.2021
  • US payroll Operational in Wipro Limited.
  • Taking care of end to end payroll process for AMER region.
  • Assisting employees on their payroll issues over call and salesforce ticket.
  • Understand the scope of automation and work with project team to automate.
  • Take appropriate approval and initial for the automation with the help of IT & project team.
  • Get involve in acquisition and merger of new company and get the system ready.
  • Work with SAP & ADP team for new entity set up in our payroll system.
  • Working with banking team and get the E-Banking set up.
  • Payroll & off boarding process for Australia & New Zealand.
  • Co-ordinate with various stakeholders for payroll & off boarding inputs/documents/funding requirements.
  • Compile and reconcile payroll inputs for payroll inclusion.
  • Generate payroll reports for reconciliation/validation.
  • Assisting employees on their leave related and payroll related queries through mails and service connect ticket.
  • Strong focus on Risk & Controls including importance around Data Confidentiality.
  • Active involvement in External and Internal Audits.

Executive-HR

WNS Global Services
05.2015 - 09.2016
  • HR Operation.
  • Processing, Gratuity and PF Withdrawals/Transfer claim.
  • Coordinating with HRBP’s regarding the exit reason of employees.
  • Preparing the data for FNF as per set procedure.
  • Arranging camp for ESIC related actives, educating the employee about various mediclaim facilities.
  • Managing the Escalation Queue directly with the employees.
  • Preparing daily/weekly reports.
  • Processing termination.
  • Helps the employees to generate and activate UAN no.
  • Raising query on QMT on behalf of employees.
  • Coordinate with various functions on the exit sign off.
  • Providing experience letter and resignation letter to employees.

Counsellor

Vasan Health Care Pvt. Ltd.
10.2012 - 08.2013
  • Handling customer’s queries.
  • Convince and convert customers for higher package.
  • Customer’s relationship.
  • Generate revenue through effective counselling.
  • Co-ordinate with team.
  • Marketing plan & strategy.
  • Responsible for customer handling and ensure that to fulfil their requirement.
  • Vendors management.
  • Got “Customer Hero Award” in the third quarter.

Education

Master - Personnel Management

University of Pune

Bachelors of Arts - Economics-Honors

Ranchi University
Ranchi, India
04-2011

Skills

    Performance monitoring

    Process improvement

    Coaching and mentoring

    Strategic planning

    Issue resolution

    Problem-solving abilities

    Operations management

    Decision-making

    Data analysis

    Team collaboration

Interests

Singing
Dancing

Software

HCM

SAP

ADP

Qualification Summary

  • Master in Personnel Management from University of Pune, 62%, 2015
  • Bachelors of Arts (Economics-Honors), 55.25%, 2011

Personal Information

  • Date of Birth: 08/05/90
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.

Timeline

HRSD-Team Lead

JP Morgan Chase
05.2021 - Current

Payroll Delivery Analyst

Wipro Limited
09.2016 - 05.2021

Executive-HR

WNS Global Services
05.2015 - 09.2016

Counsellor

Vasan Health Care Pvt. Ltd.
10.2012 - 08.2013

Master - Personnel Management

University of Pune

Bachelors of Arts - Economics-Honors

Ranchi University

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Sneha SinghHR Service Delivery- Team Lead