Kunika Gaba
Gurgaon
Summary
Senior Executive with over 4+ years of experience in market research and inventory management. Successfully negotiated bulk discounts, resulting in significant cost savings. Enhanced customer satisfaction through effective complaint resolution strategies. Proven ability to drive operational efficiency and improve service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Executive
SR Dentech
New Delhi
08.2020 - 04.2025
- Worked with vendors and supply distributors to negotiate bulk discounts.
- Researched competitive prices and adjusted own listings accordingly to remain competitive.
- Analyzed buyer feedback ratings to identify areas needing improvement in product quality or customer service processes.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Delivered e-mail confirmation of completed transactions and shipment.
- Implemented promotional discounts for buyers who purchased multiple items at once.
- Collaborated with other team members to develop marketing campaigns that promoted specific products or services offered through eBay.
- Created item listings with accurate product descriptions, images and pricing information on eBay.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Monitored current listings for any changes in pricing or product availability.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Managed inventory levels by tracking sales activity and restocking as needed.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
MBA - International Business
Chandigarh University
Chandigarh06.2025
B.COM - Bachelor of Commerce
CCS University
Meerut09.2021
Intermediate - Commerce
SMT KA PUBLIC SCHOOL
Hapur05.2018
High School Diploma -
SMT KA PUBLIC SCHOOL
Hapur05.2016
JLPT N3 -
Mosai Institute of Japanese Language
New DelhiCCC - COURSE OF COMPUTER CONCEPT
GR INSTITUTE
HapurADCA - Advanced Diploma in Computer Applications
GR INSTITUTE
HapurSkills
- Market research
- Inventory management
- Customer service
- Collaborative teamwork
- Time management
- Active listening
- Order management
- Promotional strategies
Certification
- CCC
- ADCA
- JLPT N5
- JLPT N3
Languages
- Hindi
- English
- Japanese
- Punjabi
Software
Tally
Timeline
Sr. Executive
SR Dentech
08.2020 - 04.2025
MBA - International Business
Chandigarh University
B.COM - Bachelor of Commerce
CCS University
Intermediate - Commerce
SMT KA PUBLIC SCHOOL
High School Diploma -
SMT KA PUBLIC SCHOOL
JLPT N3 -
Mosai Institute of Japanese Language
CCC - COURSE OF COMPUTER CONCEPT
GR INSTITUTE
ADCA - Advanced Diploma in Computer Applications
GR INSTITUTE
Similar Profiles
Phillip AlmonyPhillip Almony
Millwright at Dentech IndustrialMillwright at Dentech Industrial
Nadia InfanteNadia Infante
HR Assistant at SR Machining/ SR PlasticsHR Assistant at SR Machining/ SR Plastics
KUMAR SUBRAMANIAN KUMAR SUBRAMANIAN null
General Manager - Projects. at SR Builders Chennai LLP, SR Builders Projects LLP.General Manager - Projects. at SR Builders Chennai LLP, SR Builders Projects LLP.
PRIYA SINGHPRIYA SINGH
Senior Analyst at American ExpressSenior Analyst at American Express
Vrinda SinghalVrinda Singhal
Software Engineer at Azcom Infosolutions Pvt. LtdSoftware Engineer at Azcom Infosolutions Pvt. Ltd