Kunjala Shah
Pune
Summary
Accomplished Technical Support Analyst with extensive experience at Accenture, adept in managing Sybase databases and executing root cause analysis. Proficient in UNIX and SQL, with a proven track record of enhancing user experience through collaboration. Skilled in incident resolution and disaster recovery, thriving in fast-paced environments with tight deadlines.
Overview
6
6
years of professional experience
Work History
Technical Support Analyst
Accenture
Pune
10.2023 - Current
- Managing Sybase databases in production and non-production environments for five years.
- Executed root cause analysis and replication resynchronization processes to resolve incidents.
- Conducted DBCC checks and facilitated data migration activities to ensure database integrity.
- Applied foundational knowledge of HANA, Sybase IQ, and Sybase ASE restore procedures.
- Collaborated with cross-functional teams to enhance user experience and streamline processes.
- Provided timely updates via email and phone on customer issue resolutions.
- Maintained communication with customers regarding issue resolution progress and estimated times.
System Engineer
Tata Consultancy Services
Pune
01.2020 - 09.2023
- Provided production L2 support for three and a half years at Sybase, Tata Consultancy Services.
- Conducted daily log checks and managed backup/recovery procedures.
- Executed configuration changes on ASE 15.7 and ASE 16 versions.
- Identified and resolved server issues, escalating critical problems as necessary.
- Demonstrated ability to thrive in fast-paced environments with tight deadlines and multiple projects.
- Analyzed high-priority issues independently to ensure timely resolution.
- Resolved escalated incidents reported by users involving database issues.
Education
BE - Electronics & Telecommunications
Dr.Vitthalrao Vikhe Patil College Of Engineering
Ahmednagar01.2018
Skills
- Database Used: Sybase ASE, HANA
- Technologies used: UNIX, SQL
- Replication
- Incident resolution
- Ticketing systems
- Disaster recovery
Languages
English, Hindi, Marathi and Gujarati.
Hobbies and Interests
Reading Books, Travel, Sports, Listening Music
Personal Strengths
- Good interpersonal skills with Confidence
- Ability to work in team and to lead team.
- Good Communicator
- Enthusiastic
- Patient
Personal Details :
- Father's Name : Pravin Shah
- Date of Birth : 5th Oct 1996
- Sex : Female
- Marital Status : Unmarried
Timeline
Technical Support Analyst
Accenture
10.2023 - Current
System Engineer
Tata Consultancy Services
01.2020 - 09.2023
BE - Electronics & Telecommunications
Dr.Vitthalrao Vikhe Patil College Of Engineering
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