KUNJAN BURMAN
Delhi
Summary
Dedicated to maintaining smooth and efficient workshop operations and skilled in keeping employees focused on producing exceptional work. Proficient in supply, team and project oversight. Top-notch skills in building relationships, solving problems and communicating with people at all levels.
Overview
15
15
years of professional experience
Work History
WORKSHOP MANAGER
MAHADEV MOTORS (TATA MOTORS)
SURAT
2019.11 - Current
- Implemented customized safety guidelines for the workshop.
- Implemented effective systems to streamline and coordinate staff duties.
- Ensured smooth operation by offering expertise and assistance to workshop employees.
- Verified estimates for accuracy and compliance.
- Synchronized inventory levels for operational parts and supplies.
- Addressed customer concerns regarding workshop staff's services and the quality of products.
- Maintained records of workshop operations and activities.
- Devised and executed strategies aimed at increasing the overall productivity of shop personnel.
- Identified and addressed skill gaps of employees by conducting thorough evaluations.
- Developed and implemented safety protocols to ensure a secure work environment.
- Ensured quality control by conducting frequent audits of tools, machinery, materials, and provided services.
- Successfully established favorable pricing agreements with suppliers through contract negotiations.
- Offered guidance to staff for resolving intricate service problems.
ASST BODY SHOP MANAGER
KATARIA AUTOMOBILES PVT LTD
SILVASSA
2019.05 - 2019.10
- Provided guidance and support to technicians on safety protocols and repair procedures.
- Conducted regular meetings with staff members to discuss progress, goals, issues.
- Ensured that all customer vehicles were serviced in a timely manner according to manufacturer standards.
- Developed strategies for increasing efficiency and reducing costs within the body shop.
- Managed inventory levels of supplies such as paint, tools and equipment.
- Served as a liaison between customers and technicians throughout the repair process ensuring customer expectations were met or exceeded.
- Performed inspections on completed work prior to releasing vehicles back to customers.
BODY SHOP MANAGER
KATARIA AUTOMOBILES PVT LTD
SURAT
2016.09 - 2018.03
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Developed strategies to increase profitability and efficiency in the shop.
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Trained new employees on proper techniques for repairing vehicles according to industry standards.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Created detailed reports outlining progress made on projects as well as any issues that arose during repairs.
- Evaluated employee performance on a regular basis, providing feedback where appropriate.
- Implemented policies designed to ensure quality control across all aspects of the auto body shop's operations.
- Greeted customers and took time to answer questions.
SERVICE ADVISOR
KATARIA AUTO MOBILES PVT LTD
SURAT
2014.09 - 2015.06
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used knowledge of services to recommend additional products and offerings to customers.
Head Service Technician
GHULAM AUTO CARS, UAE
AL AIN
2012.09 - 2014.02
- Provided technical expertise to diagnose and repair customer equipment.
- Repaired and serviced complex mechanical, electrical, and hydraulic systems.
- Coordinated with other technicians in the field to ensure efficient service operations.
- Diagnosed problems using various diagnostic tools such as circuit testers, oscilloscopes.
- Troubleshot issues with customers over the phone to resolve their concerns quickly.
- Ensured adherence to safety protocols while performing service calls in the field.
TRAINEE
ATOP FASTNERS PVT LTD
2009.06 - 2012.08
- Conducted research on best practices in employee training procedures.
- Developed materials, such as handouts, job aids, presentations, and other resources for use in trainings.
- Coordinated with subject matter experts to ensure accuracy of content delivered during trainings.
Education
BBA - Business Management
SUNRISE UNIVERSITY
ALWAR2015-05
DIPLOMA AUTOMOBILES - AUTOMOBILE
PUSA POLYTECHNIC
2012-07
AISSCE - NON MEDICAL
DL DAV PUBLIC SCHOOL
2009-05
AIHSCE -
DAYANAND PUBLIC SCHOOL
2007-05
Skills
- FAULT DIAGNOSIS SDT 1
- FAULT DIAGNOSIS SDT 2
- FAULT DIAGNOSIS AUTO MAX
- FAULT DIAGNOSIS CUMMINS
- CUMMINS GUIDANCE
- CUMMINS INSITE 7.0
- TDS
- TFS
- O/H AND REPAIRS ENGINE
- O/H AND REPAIRS GEAR BOX
- Hand and power tools
- Supply Management
- Inventory Coordination
- Repairs knowledge
- Analytical Skills
- Adaptability
- Professionalism
- Strategic Planning
- Written and verbal communication
- Data Analysis
Accomplishments
- CONFERENCE ATTENDED SAFETY AWARENESS, NEW HYBRID TECHNOLOGY, AERO DYNAMICS IN AUTOMOBILES
- SPORTS AND ATHELETICS GOLD MEDALIST NATIONAL LEVEL SHOT PUT
- MUSIC AND ART NATIONAL LEVEL PARTICIPATION
Skillsinterests
- FAULT DIAGNOSIS SDT 1, SDT 2, AUTO MAX, CUMMINS GUIDANCE, CUMMINS INSITE 7.0, TDS, TFS
- O/H AND REPAIRS ENGINE, GEAR BOX
- TOOLS ALMOST EVERY TOOL ASSOCIATED WITH AUTOMOBILE SECTOR
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
WORKSHOP MANAGER
MAHADEV MOTORS (TATA MOTORS)
2019.11 - Current
ASST BODY SHOP MANAGER
KATARIA AUTOMOBILES PVT LTD
2019.05 - 2019.10
BODY SHOP MANAGER
KATARIA AUTOMOBILES PVT LTD
2016.09 - 2018.03
SERVICE ADVISOR
KATARIA AUTO MOBILES PVT LTD
2014.09 - 2015.06
Head Service Technician
GHULAM AUTO CARS, UAE
2012.09 - 2014.02
TRAINEE
ATOP FASTNERS PVT LTD
2009.06 - 2012.08
BBA - Business Management
SUNRISE UNIVERSITY
DIPLOMA AUTOMOBILES - AUTOMOBILE
PUSA POLYTECHNIC
AISSCE - NON MEDICAL
DL DAV PUBLIC SCHOOL
AIHSCE -
DAYANAND PUBLIC SCHOOL
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