Summary
Overview
Work History
Education
Skills
Timeline
Generic
KUNJAN BURMAN

KUNJAN BURMAN

General Manager
Delhi

Summary


Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

13
13
years of professional experience

Work History

General Manager

TR SAWHNEY NEXA
05.2025 - Current
  • Cultivated strong relationships with clients, and partners to ensure long-term success and loyalty.
  • Regularized the KPI's and achieved the said targets.
  • Closely worked with customer care team to ensure each customer is satisfied.
  • Closely monitored D2S tracker.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

General Manager

Nanavati Autowheels TATA
07.2024 - 04.2025
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Workshop Manager

MAHADEV MOTORS TATA
11.2019 - 06.2024
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Maintained workshop activities in line with budget requirements.
  • Purchased and oversaw inventory of supplies, tools and equipment.
  • Managed and led a team of technicians for optimal productivity and job satisfaction.
  • Identified areas in need of improvement and developed plans to correct problems.
  • Promoted a culture of accountability within the team, leading to improved overall performance levels.

Assistant Body Shop Manager

Kataria Automobiles Private Limited (MARUTI SUZUKI)
05.2019 - 11.2019
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Coordinated staff schedules efficiently to accommodate fluctuating workload demands while minimizing overtime costs.
  • Conducted thorough quality checks on completed repairs before delivery to ensure the highest level of workmanship was achieved consistently.
  • Built strong relationships with insurance companies, leading to faster claim processing and improved customer service.
  • Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.

Body Shop Manager

Kataria Automobiles Private Limited ( Maruti Suzuki)
09.2016 - 03.2018
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Managed financial aspects of the body shop, including budgeting, forecasting, expense tracking, and profit analysis.
  • Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
  • Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
  • Optimized inventory management, reducing waste and ensuring availability of necessary parts for timely repairs.

Service Advisor

Kataria Automobiles Private Limited
09.2014 - 08.2016
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Head Technician

Ghulam Garage (UAE)
09.2012 - 02.2014
  • Streamlined repair processes, resulting in quicker turnaround times for clients.
  • Maximized team efficiency with thorough training and supervision of junior technicians.
  • Resolved complex technical issues through detailed analysis of equipment data logs and diagnostic tools, ensuring optimal performance levels were maintained.
  • Enhanced customer satisfaction by providing timely and accurate diagnostics and repairs.

Education

BBA - Management

Sunrise University
Alwar, India
04.2001 -

Diploma, Automobiles - Automobiles

Pusa Polytechnic
New Delhi, India
04.2001 -

High School Diploma -

DL DAV Public School
Delhi, India
04.2001 -

Skills

Operations management

Customer relationship management

Team leadership

Project management

Performance improvement

Customer retention

Effective leader

Goal setting

Strategic planning

Timeline

General Manager

TR SAWHNEY NEXA
05.2025 - Current

General Manager

Nanavati Autowheels TATA
07.2024 - 04.2025

Workshop Manager

MAHADEV MOTORS TATA
11.2019 - 06.2024

Assistant Body Shop Manager

Kataria Automobiles Private Limited (MARUTI SUZUKI)
05.2019 - 11.2019

Body Shop Manager

Kataria Automobiles Private Limited ( Maruti Suzuki)
09.2016 - 03.2018

Service Advisor

Kataria Automobiles Private Limited
09.2014 - 08.2016

Head Technician

Ghulam Garage (UAE)
09.2012 - 02.2014

BBA - Management

Sunrise University
04.2001 -

Diploma, Automobiles - Automobiles

Pusa Polytechnic
04.2001 -

High School Diploma -

DL DAV Public School
04.2001 -

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KUNJAN BURMANGeneral Manager