- Self-motivated and energetic professional seeking a challenging position in a reputed organization. Utilize sales experience, positive interaction, team handling, and shrinkage control abilities to drive optimal operations results and achieve customer satisfaction.
- Results-driven Store Manager adept at setting clear goals and empowering teams to achieve sustainable revenue growth. Experienced in all aspects of employee management, including recruitment, training, and motivation. Skilled in strategic planning and problem-solving, with a proven track record of success in the retail industry.
- Take-charge professional with extensive experience in executive support and team leadership. Skilled in managing multiple tasks and priorities with a detail-oriented approach. Proficient in office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Known for delivering exemplary customer service and fostering team collaboration.
Hi, I’m
Kunjbihari Satpathy
Bhubaneswar
Summary
Overview
17
years of professional experience
Work History
Reliance Retail Ltd.(Smart Bazar)Balangir
Store Manager
03.2022 - Current
Job overview
- Streamlined store operations by performing daily opening/closing tasks and handling cash accurately.
- Proactively managed stock levels through continuous monitoring and timely ordering of inventory.
- Devised effective methods to enhance revenue and optimize profitability.
- Set and maintained customer service benchmarks, overseeing staff adherence.
- Designed, arranged and managed promotional events aimed at increasing product recognition.
- Resolved customer complaints in a timely manner.
- Recruited, trained, and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities, such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, and profits.
- Developed relationships with suppliers to negotiate better prices.
Future LifeStyle Fashions Ltd.(Central Mall)Bhubaneswar
Business Manager
04.2018 - 03.2022
Job overview
- Devised and applied policies and procedures, leading to improved operational efficiency.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Identified areas for improvement in business operations through ongoing research of industry trends.
- Analyzed and interpreted customer feedback data to develop insightful reports on satisfaction levels.
- Created presentations to present findings from market research activities to senior management team.
- Created innovative initiatives aimed at improving service quality for the organization.
- Provided training sessions for employees on new software systems used in business operations.
- Developed marketing plans for new products or services offered by the company.
- Ensured optimal supply levels for smooth daily operations through vigilant monitoring and timely procurement.
Aditya Birla Fashion and Retail Ltd.(Pantaloons)Patna
Operation Manager, SOP
11.2016 - 03.2018
Job overview
- Efficiently executed and monitored company-directed standard operating procedures to optimize store operations.
- Successfully implemented customer satisfaction initiatives resulting in a boost in customer retention rate.
- Delivered monthly reports to senior management summarizing operational performance metrics.
- Implemented coaching, mentoring, and training programs to improve team members' job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Vishal Mega MartCuttack
Assistant Store Manager
07.2012 - 11.2016
Job overview
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels, and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
Sharp India
Business Development Manager
07.2007 - 09.2010
Job overview
- Generated new leads and business relationships to win new business
- Executed successful contract negotiations with high-value customers.
- Crafted innovative approaches that resulted in improved revenue generation and greater market penetration.
- Designed engaging business proposals to bolster chances of winning new contracts.
- Maintained a database of existing customers and prospective leads.
- Explored industry trends to gather insights for business decisions. Studied competitor activities and identified potential opportunities for growth. Analyzed customer needs to provide targeted solutions.
- Offered proposal drafting services to prospects in response to inquiries.
- Attended tradeshows and conferences to network with potential clients.
Education
Astha School Of Management, Bhubaneswar
MBA
01.2022
University Overview
GPA: 7.9
Sri Jagannath University, Puri
Bachelor of Arts
01.2012
University Overview
Percentage: 80%
BCS College, Balasore
12th
01.2008
University Overview
Percentage: 79%
BCS College, Balasore
10th
01.2004
University Overview
Percentage: 42%
Fakir Mohan University, Baleswar
PGDCA
01.2002
University Overview
Percentage: 80%
Skills
- Strong Customer Service
- Goal vs Achievement Focus
- Capitalize of Large Manpower
- Handle Work Under Pressure
- Being Flexible Always Welcome to New Challenges
- Taking Responsible Discussion Being Bigger Pictures
- Trying Always New Things Driving Towards Goals
- Communicate Clearly Being Open Minded
- Strong knowledge on office management
- Completed 'A' Level from DOEACC
- Fluency on Microsoft Office
- Employee Training
- Talent Recruitment
- Shift Scheduling
- Project Management
- Team Development
- Partnership Building
- Loss Prevention
- Revenue Generation
- Operational budgeting
- Retail Inventory Management
- Operations Management
Activities
Activities
- Art & Craft
- Gardening
- Painting
Achievementsawards
Achievementsawards
Honored to get Governor Award from former Governor 'Mr.Murlidhar Chandrakant Bhandare' on University Level Debate Competition.
Personal Information
Personal Information
- Date of Birth: 01/06/87
- Nationality: Indian
- Marital Status: Married
Languages
Languages
- English
- Hindi
- Odia
- Bengali
Hobbies and Interests
Hobbies and Interests
- I like to travel a lot.
- I love to Play Cricket, Badminton, Kabaddi.
- I like to watch New Bollywood Movies.
- Love to interact with unknown people.
Projects
Projects
Women Empowerment, I have a Blog on Women Empowerment with a Facebook page. The Real Fashion, I have created a YouTube Channel on fashion and Visual Merchandising. Innovative Display ideas from social Media, VM Activities
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Store Manager
Reliance Retail Ltd.(Smart Bazar)
03.2022 - Current
Business Manager
Future LifeStyle Fashions Ltd.(Central Mall)
04.2018 - 03.2022
Operation Manager, SOP
Aditya Birla Fashion and Retail Ltd.(Pantaloons)
11.2016 - 03.2018
Assistant Store Manager
Vishal Mega Mart
07.2012 - 11.2016
Business Development Manager
Sharp India
07.2007 - 09.2010
Astha School Of Management, Bhubaneswar
MBA
Sri Jagannath University, Puri
Bachelor of Arts
BCS College, Balasore
12th
BCS College, Balasore
10th
Fakir Mohan University, Baleswar
PGDCA
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