Kuntal Banerjee

Managing the entire hospital along with all the teams present in the hospital.

• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented processes that simplified procedures and reduced average processing time.
• Verified compliance with best business practices throughout organization.
• Optimized business processes to foster operational efficiency.
• Leveraged meeting minutes to measure progress and accountability.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Negotiated contracts and agreements to secure favorable terms and maximize profits.
• Managed procurement activities to secure resource acquisitions at best possible cost.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.

• I am responsible for managing the entire 30 bedded emergency as well as all clinical staffs for the whole Hospital as Medical Superintendent is not there.
• 1200 Bedded hospital in Durgapur.
• Trained and supervised medical students and residents engaged in special activities and procedures.
• Ordered medical and laboratory supplies and equipment.
• Verified complex diagnoses to facilitate treatment plans.
• Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
• Kept informed on advancements in field to contribute to medical research programs.
• Job confirmed and promoted to COO.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

• Company Overview: ranked number 1 in India for Neurological care
• Medical Superintendent and Head of Quality of Institute of Neurosciences kolkata ranked number 1 in India for Neurological care
• Ranked number 1 in India for Neurological care
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

• Managed Clinical and non clinical operations
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Applied precision measurement techniques to achieve accurate results within very tight tolerances.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Increased patient satisfaction scores by 30%.

•Acting as Medical Superintendent in absence of Medical Superintendent.

•Do the work of Deputy Medical Superintendent as the post was vacant.

•Assistant Medical Superintendent of a 440 bedded 50 years old heritage hospital of Kolkata.

•Take care of the Risk Assessment List(RAL). These consist of Medical and other types of risks that the patient might have.

•Take care of the HWC(Handle with care) patients.

•Make a roster for the registrars and the DNB PGTs and take care of their workflow.

•Conduct Multidisciplinary Team meetings under the audio video for counseling the patient regarding the present condition of the patient and what is the risk associated with it.

•If legal advice is required for certain cases, it was taken by me from the legal head of CK Birla group and proceeded further.

•Give daily rounds and solve problems that arise.

•Take care of the Medical Records Department (MRD).

•Sanction the Bed Head Tickets(BHTs) and other documents as and when required.

•Authorize and send an experienced person for taking care of Summons.

•Take care of the dietitians and their workflow.

• Take care of the physiotherapists and their workflow.

•Take care of the Technicians and their workflow.

•Take care of the workflow of the Imaging department for CT, MRI, and X-Ray.

•Take care of the Average length of days (ALOS) with a target of 5 Days.

•Conduct the committee meetings as per the schedule.

•Take care of needs to best Consultant doctors in Kolkata who are attached to CMRI.

• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

• Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
• Ordered medical and laboratory supplies and equipment.
• Entered and scanned patient history, current medical conditions and medications into novel EHR system.
• Monitored patient progress and adjusted treatments accordingly.
• Kept informed on advancements in field to contribute to medical research programs.