Kuntal Das

• Handling 250 plus users on a regular basis, Sitting on a TCS provided clint site at kolkata office.
• Improved user experience, monitoring feedback and making necessary adjustments to software applications.
• Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
• Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
• Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
• Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
• Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
• Optimized system performance by conducting regular audits and resolving identified issues.

• Maintained database systems to track and analyze operational data.
• Collected, arranged, and input information into database system.
• Improved inventory management systems, resulting in reduced waste and increased cost savings.

Client Name : Reliance JIO info com

• Maintained up-to-date documentation of system configurations, change management records, and incident reports for reference and auditing purposes.
• Reduced downtime, troubleshooting hardware and software issues in a timely manner.
• Enhanced network performance with thorough analysis and optimization of configurations.
• Provided technical support for end-users, resolving issues promptly to minimize disruptions to daily operations.

• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.

• Patched software and installed new versions to eliminate security problems and protect data.
• Analyzed support ticket trends to predict and prevent future issues.
• Improved system uptime with proactive maintenance and regular system checks.
• Coordinated with vendors to ensure timely delivery of hardware replacements, reducing system downtime.