Kuntal Raj
Pune, Maharashtra
Summary
Hardworking and motivated professional with 8+ years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Brand Servicing Manager
Franchise India Brands Limited
Pune
2024.04 - Current
- Business Planning: Developed and presented business plans for investors to assist in the decision-making process.
- Business Strategy: Facilitated investor meetings to align on business objectives and strategies for Franchising into new brands.
- Relationship building: Developed and nurtured strategic partnerships with major brands, fostering strong relationships between brands and investors.
- Brand Onboarding & Acquisition: Developed pricing strategies to maximize profits and maintain competitiveness in the market. Responsible for brand onboarding and investor acquisition.
- Implementation and Client's Experience: Implemented procedures for monitoring customer feedback and addressing any issues promptly.
- Achievement: Secured major contracts for 'Brotomotiv' in Kolkata while also successfully integrating a new Brand within the first two months of employment.
Key Account Manager
IT System
Pune
2022.07 - 2024.04
- New Acquisition & BD: Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Business Research & Offerings: Conducted research into market conditions and competitor strategies in order to inform strategic decisions.
- CRM: Established strong relationships with clients through regular communication and follow-up activities.
- Achievements: Exceeded sales targets in consecutive quarters(Q3 & Q4), generating a notable revenue of INR 1.5 Crores at an average value of INR 40,000.
- Team Management: Played a pivotal role in enhancing the skills and knowledge of newly onboarded team members for their successful performance in field roles.
Key Account Manager
Toothsi
Pune
2021.01 - 2022.07
- Team management: Led a team of 7 for execution and client-side responsibilities, contributing to successful project outcomes.
- Customer Servicing: Delivered presentations on product features, benefits, and value propositions by visiting directly to the customers.
- Customer Experience: Managed customer inquiries and complaints in a professional manner.
- Content Creation: Collaborated with orthodontics and digital marketing teams to develop educational content promoting transparent aligners to the end consumer.
- Training: Coached team members on best practices for delivering exceptional customer experiences.
- Achievements: Achieved highest on-spot closure ratio, showcasing exceptional persuasive and negotiation skills in a competitive market.
Assistant Manager
The Hindu Group- RoofandFloor.com
Pune
2019.04 - 2019.12
- Achieved sales targets by driving the successful sale of real estate ad-space, resulting in revenue generation of approximately INR 52 Lacs.
- Maintained a strong customer retention ratio, demonstrating the capacity to foster long-term client partnerships.
- Conducted market research and analysis to identify new business opportunities.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
Deputy Manager
Info Edge India Limited(99acres.com)
Kolkata
2015.04 - 2019.04
- Created detailed reports on the effectiveness of new client campaigns, using data-driven analytics tools.
- Assisted in developing strategies to increase market share through new client acquisition.
- Delivered outstanding performance across all four quarters, leading to significant recognition within the branch for both FY2015-2016 and FY 2017-2018.
- Received 'Knight Shield Award' for achieving highest revenue in New Client Acquisition Team nationwide in August 2017.
- Researched customer feedback regarding products and services offered by the organization.
Education
MBA - Marketing
Balaji Institute of International Business
Pune2015-04
BBA - Finance
Garden City College
Bangalore University,Bangalore2012-05
Skills
- Business Development
- Relationship building and rapport
- Brand Development & Management
- Lead Generation
- Customer Retention
- Market Research & Analysis
- Account Management
- B2B Sales
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Marathi
Beginner
A1
Timeline
Brand Servicing Manager
Franchise India Brands Limited
2024.04 - Current
Key Account Manager
IT System
2022.07 - 2024.04
Key Account Manager
Toothsi
2021.01 - 2022.07
Assistant Manager
The Hindu Group- RoofandFloor.com
2019.04 - 2019.12
Deputy Manager
Info Edge India Limited(99acres.com)
2015.04 - 2019.04
MBA - Marketing
Balaji Institute of International Business
BBA - Finance
Garden City College
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