Hi, I’m
Kuntal Sarkar
Senior Manager Digital Payments
Pune
Summary
16 years of Professional experience in Life Insurance Industry.
Overview
19
years of professional experience
2005
years of post-secondary education
3
Languages
Work History
Bajaj Allianz Life Insurance co Ltd.
Sr. Manager Autopayments
02.2023 - Current
Job overview
- Managing Payment shop for maintaining BALIC’s online & auto payment ecosystem & responsible for development of new avenues of payments and autopayments matching with new innovation in industries and enhancing customer experience.
- Managing the BALIC’s all Autopayment transactions on day-to-day Basis, making sure premium gets debited on due date.
- Timely managing the due list & presentment & representment of payment transactions via Vendors & Direct Banks.
- Keeping strict monitoring in the abnormal failure reasons & analyzing them to eliminate future instances.
- Managing the Physical registration process & Online e-NACH, UPI_M & CCSI registration flow to make sure the BALIC mandate registration process runs smoothly.
- Supporting IT, Finance and field & distribution team as SME of payment shop.
- Working hand to hand with IT to make all registration & transaction lines works smoothly.
- Also involve in identifying the GAP in process and permanent fixation with systemic development BALIC end.
- Dealing & negotiation with all the Payment aggregators, TSP & sponsor banks for onboarding new payment & Mandate registration technologies and creating BCP for existing lines.
- Managing monthly Vendor invoices.
- Responsible for designing the payment & registration flow and working closely with TSP and BALIC IT for developing new lines for payments and registration as SME.
- Currently working on several projects line ADI (Auto Debit Instruction) project: (to create direct integration with partner bank and bi-lateral banks for direct mandate registration and transaction between BALIC & BANK bypassing NPCI flow).
- Creating Penny drop BCP’s for BALIC, API e-SIGN for E-NACH registration, Mandate registration with only OTP, Credit Card Surcharge flow.
- Also responsible for UAT testing for developed products & Post deployment monitoring.
- Project Under Belt: Axis Bank Live Video PIVC, B-ASBA (Bima-application supported by blocked amount), Dual-Mandate, ADI with partner banks, Physical NACH registration process revamp.
- BALIC is undergoing a PAS development & migration from old system to new one, as a Payment SME responsible for identify all areas of development in new system.
Max Life Insurance Co Ltd.
Sr. Manager Customer Experience Team (Axis Relationship)
10.2008 - 01.2023
Job overview
- Working hand to hand with field team (Axis Bank W.B Circle) & HO (Max Life) for maintaining Max Life process & compliance with the help of a team & managing business partner’s expectation for better business performance of company in a compliant way.
- Taking care of Operational activities for West Bengal I & II Circle (Axis relationship 180+ Branches) with a help of 2 operations HUB one in Kolkata & in Siliguri location.
- Process owner for the Life Insurance new business issuance & responsible for smooth processing of LI new business through online apps in West Bengal Circle.
- Managing quality of new business via discrepancy management.
- Responsible for smooth processing of New business & Faster Issuance.
- Responsible for the strict adherence of compliance process in W.B circle, by regular audits and checking of quality of new business.
- Responsible for 12th 13th-14th-15th & 13th Month Actuarial Persistency collection for the Circle to achieve month on month collection target.
- Driving ECS 1st hit project throughout the circle to improvement of persistency & early collection.
- Managing the circle Customer service (Policy Owners Services) & Complains (Including IRDA escalated cases) for Axis Channel of West Bengal Circle.
- Resolving all escalation’s of Bank for maintaining a healthy relationship between Bank & Max Life.
- Currently helping the circle on the penetration of digitization of new business processing by creating awareness & training program to the field.
- Working hand to hand with HO team to implement and increasing adaptation of all new IT initiatives for better customer experience.
- Analysis of business quality parameters & implication of new process & check points basis on the result for better business quality.
- Helping distribution team on various business campaign & contests by providing data support & new Ideas, by data analysis.
- Providing MIS & data supports to MLI distribution & Axis Management team on a day to day basis.
- Working as a Zonal Spock for publishing all quality Key vector data time to time, for better control of business parameters.
- Driving Freelook Retention, Customer Retention & surrender retention projects in my circle for customer retention and grievance management.
- Arranging all Operational & UW guideline process training for the sales force on regular basis.
- Responsible for New employee orientation (Operations & UW part).
HDFC Standard Life Insurance Ltd.
Ops Officer
07.2007 - 09.2008
Job overview
- Responsible for branch operation of two branches Krishnanagar & Berhampore.
- New Business processing of both the branches.
- Taking care of cash counter of branch for renewal & NB collection & Banking activity of all instruments.
- Taking care of customer servicing & processing of all customer requests within given TAT.
- Responsible for New IRDA Agent recruitment processing.
- Taking operational training for new ADM’s & Agents.
- Maintaining Local administration & petty cash for branch.
- Maintaining & providing all kind of MISs to Zonal office & branch seals team.
CMS Securities Ltd
Cashier @ ICICI PRUDENTIAL Co Ltd.
09.2006 - 06.2007
Job overview
- Taking care of Cash Counter & Banking activity of renewal & NB instrument collection.
- Login of New Business proposal form.
- Maintaining MIS’s & Files.
- Resolving Further requirements in NB within given TAT.
- Providing customer service.
Education
Kalyani University
Bsc. (HONORS) from Medical PHYSIOLOGY
Indian Institute of Insurance
LICENTIATE
Skills
Strategic planning
Talent development
Operations management
Resource allocation
Cross-functional team coordination
Partnership development
Troubleshooting and problem resolution
Corporate communications
Data-driven decision making
Influencing and negotiating
Team leadership
Problem-solving
Decision-making
Personal Information
- Date of Birth: 02/17/85
- Marital Status: Married
Timeline
Sr. Manager Autopayments
Bajaj Allianz Life Insurance co Ltd.
02.2023 - Current
Sr. Manager Customer Experience Team (Axis Relationship)
Max Life Insurance Co Ltd.
10.2008 - 01.2023
Ops Officer
HDFC Standard Life Insurance Ltd.
07.2007 - 09.2008
Cashier @ ICICI PRUDENTIAL Co Ltd.
CMS Securities Ltd
09.2006 - 06.2007
Indian Institute of Insurance
LICENTIATE
01.2019
Kalyani University
Bsc. (HONORS) from Medical PHYSIOLOGY
01.2005