16 years of Professional experience in Life Insurance Industry.
Overview
19
years of professional experience
2005
years of post-secondary education
3
Languages
Work History
Bajaj Allianz Life Insurance co Ltd.
Sr. Manager Autopayments
02.2023 - Current
Job overview
Managing Payment shop for maintaining BALIC’s online & auto payment ecosystem & responsible for development of new avenues of payments and autopayments matching with new innovation in industries and enhancing customer experience.
Managing the BALIC’s all Autopayment transactions on day-to-day Basis, making sure premium gets debited on due date.
Timely managing the due list & presentment & representment of payment transactions via Vendors & Direct Banks.
Keeping strict monitoring in the abnormal failure reasons & analyzing them to eliminate future instances.
Managing the Physical registration process & Online e-NACH, UPI_M & CCSI registration flow to make sure the BALIC mandate registration process runs smoothly.
Supporting IT, Finance and field & distribution team as SME of payment shop.
Working hand to hand with IT to make all registration & transaction lines works smoothly.
Also involve in identifying the GAP in process and permanent fixation with systemic development BALIC end.
Dealing & negotiation with all the Payment aggregators, TSP & sponsor banks for onboarding new payment & Mandate registration technologies and creating BCP for existing lines.
Managing monthly Vendor invoices.
Responsible for designing the payment & registration flow and working closely with TSP and BALIC IT for developing new lines for payments and registration as SME.
Currently working on several projects line ADI (Auto Debit Instruction) project: (to create direct integration with partner bank and bi-lateral banks for direct mandate registration and transaction between BALIC & BANK bypassing NPCI flow).
Creating Penny drop BCP’s for BALIC, API e-SIGN for E-NACH registration, Mandate registration with only OTP, Credit Card Surcharge flow.
Also responsible for UAT testing for developed products & Post deployment monitoring.
Project Under Belt: Axis Bank Live Video PIVC, B-ASBA (Bima-application supported by blocked amount), Dual-Mandate, ADI with partner banks, Physical NACH registration process revamp.
BALIC is undergoing a PAS development & migration from old system to new one, as a Payment SME responsible for identify all areas of development in new system.
Max Life Insurance Co Ltd.
Sr. Manager Customer Experience Team (Axis Relationship)
10.2008 - 01.2023
Job overview
Working hand to hand with field team (Axis Bank W.B Circle) & HO (Max Life) for maintaining Max Life process & compliance with the help of a team & managing business partner’s expectation for better business performance of company in a compliant way.
Taking care of Operational activities for West Bengal I & II Circle (Axis relationship 180+ Branches) with a help of 2 operations HUB one in Kolkata & in Siliguri location.
Process owner for the Life Insurance new business issuance & responsible for smooth processing of LI new business through online apps in West Bengal Circle.
Managing quality of new business via discrepancy management.
Responsible for smooth processing of New business & Faster Issuance.
Responsible for the strict adherence of compliance process in W.B circle, by regular audits and checking of quality of new business.
Responsible for 12th 13th-14th-15th & 13th Month Actuarial Persistency collection for the Circle to achieve month on month collection target.
Driving ECS 1st hit project throughout the circle to improvement of persistency & early collection.
Managing the circle Customer service (Policy Owners Services) & Complains (Including IRDA escalated cases) for Axis Channel of West Bengal Circle.
Resolving all escalation’s of Bank for maintaining a healthy relationship between Bank & Max Life.
Currently helping the circle on the penetration of digitization of new business processing by creating awareness & training program to the field.
Working hand to hand with HO team to implement and increasing adaptation of all new IT initiatives for better customer experience.
Analysis of business quality parameters & implication of new process & check points basis on the result for better business quality.
Helping distribution team on various business campaign & contests by providing data support & new Ideas, by data analysis.
Providing MIS & data supports to MLI distribution & Axis Management team on a day to day basis.
Working as a Zonal Spock for publishing all quality Key vector data time to time, for better control of business parameters.
Driving Freelook Retention, Customer Retention & surrender retention projects in my circle for customer retention and grievance management.
Arranging all Operational & UW guideline process training for the sales force on regular basis.
Responsible for New employee orientation (Operations & UW part).
HDFC Standard Life Insurance Ltd.
Ops Officer
07.2007 - 09.2008
Job overview
Responsible for branch operation of two branches Krishnanagar & Berhampore.
New Business processing of both the branches.
Taking care of cash counter of branch for renewal & NB collection & Banking activity of all instruments.
Taking care of customer servicing & processing of all customer requests within given TAT.
Responsible for New IRDA Agent recruitment processing.
Taking operational training for new ADM’s & Agents.
Maintaining Local administration & petty cash for branch.
Maintaining & providing all kind of MISs to Zonal office & branch seals team.
CMS Securities Ltd
Cashier @ ICICI PRUDENTIAL Co Ltd.
09.2006 - 06.2007
Job overview
Taking care of Cash Counter & Banking activity of renewal & NB instrument collection.
Login of New Business proposal form.
Maintaining MIS’s & Files.
Resolving Further requirements in NB within given TAT.
Providing customer service.
Education
Kalyani University
Bsc. (HONORS) from Medical PHYSIOLOGY
Indian Institute of Insurance
LICENTIATE
Skills
Strategic planning
Personal Information
Date of Birth: 02/17/85
Marital Status: Married
Timeline
Sr. Manager Autopayments
Bajaj Allianz Life Insurance co Ltd.
02.2023 - Current
Sr. Manager Customer Experience Team (Axis Relationship)