KUNWAR BIRENDRA
DELHI
Summary
Goal-oriented Business Development Manager with 3+ years of experience in B2B sales and marketing. Skilled in using Salesforce and HubSpot to drive lead generation, pipeline growth, and customer success. Proven ability to exceed revenue targets in SaaS sales and deliver results through strategic networking and relationship building. Seeking a leadership role to contribute to company growth and success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Outreach Specialist
SDM PROCESS SOLUTIONS PVT LTD
GURUGRAM
09.2024 - Current
- Spearheaded B2B outreach strategies, increasing partnerships with healthcare providers by 35% within the first 6 months.
- Developed targeted communication plans, resulting in a 25% increase in lead conversion rates from initial outreach to active contracts.
- Conducted market research to identify new business opportunities, contributing to a 20% expansion in the company's client base.
- Managed outreach campaigns that improved brand awareness among healthcare organizations, generating a 40% growth in inbound inquiries.
- Built and nurtured relationships with key decision-makers in healthcare systems, improving client retention rates by 15%.
Business Development Officer
AQUATIC INFORMATICS
VANCOUVER
12.2023 - 06.2024
- Conducted in-depth analysis into competitor products to determine market placement and design business development strategies accordingly.
- Helped increase turnover by 20% by designing successful and profitable business strategies.
- Fostered relationships with key stakeholders and partners through regular communication and networking events resulting in 35% increase in client retention and repeat business.
- Negotiated contracts with clients, securing favourable terms and contributing to revenue growth.
- Led training sessions for junior staff, mentoring them in business development best practices.
- Augmented sales value by upselling and cross-selling new products and services to existing customers.
New Business Developer
ROGERS BANK (CONCENTRIX)
TORONTO
06.2022 - 10.2023
- Drove 25% growth in customer acquisition and 15% increase in revenue by identifying and pursuing new business opportunities in the financial services sector.
- Led the development and launch of 3 new financial products, resulting in a 30% boost in cross-sell opportunitiesand 10% higher customer retention.
- Secured $5M+ in new contracts by establishing key relationships with decision-makers and expanding the bank’s presence in strategic markets.
- Conducted market analysis to uncover untapped opportunities, contributing to a 15% increase in market share.
- Collaborated with cross-functional teams, improving campaign effectiveness by 25% and ensuring seamless product delivery.
Senior Technical Sales Advisor
COMAST(CONVERGYS)
GURGAON
03.2021 - 06.2022
- Delivered expert technical solutions to clients, contributing to a 20% increase in sales and a 15% improvement in customer satisfaction through personalized product recommendations.
- Managed a portfolio of 50+ high-value accounts, consistently exceeding sales targets by 25% and driving $1.75M+ in revenue annually.
- Provided technical training and support to new hires, improving team productivity by 30% and reducing onboarding time by 20%.
- Promoted to Interim Team Lead, overseeing a team of 18+ advisors, where I improved team performance by 18% and boosted customer retention by 12%.
- Collaborated cross-functionally with engineering and support teams to resolve technical issues, ensuring a seamless customer experience and reducing churn by 10%.
Area Sales Manager
NESTAWAY
NOIDA
09.2019 - 06.2020
- Analysed regional market trends to adapt sales tactics, resulting in a 15% increase in quarterly revenue.
- Established and maintained strong client relationships, leading to a 20% increase in repeat business.
- Coordinated with all the Area Partners ensuring complete satisfaction are being delivered to them in terms of profit.
- Workers vigorously with the business development team to generate leads and thereby bring in more clients to the company.
Customer Service Executive
CONCENTRIX(AMAZON)
GURGAON
09.2018 - 01.2019
- Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
Education
Post Graduation in Business Administration - BUSINESS ADMINISTRATION
YORK UNIVERSITY
CANADA2023
Bachelor of Computer Applications - Computer Applications Development
IPS ACADMEY
INDORE2018
Skills
- CRM- Salesforce and Hubspot
- Lead Generation Tools(Apolloio, RocketReach & ZoomInfo)
- Business development strategies
- Cold Calling & Emailing
- SaaS (B2B)
- Team Management
- Market and competitor analysis
- Client prospecting
- Account management
- Operations management
- LinkedIn Sales Navigator
- Sales cycle management
- Consultative sales & Management
Certification
- B2B SALES STRATEGY
- DEVELOPING BUSINESS ACUMEN
- SALESFORCE ESSENTIAL TRAINING
Additional Information
www.linkedin.com/in/kunwar1426
Languages
Hindi
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Timeline
Business Outreach Specialist
SDM PROCESS SOLUTIONS PVT LTD
09.2024 - Current
Business Development Officer
AQUATIC INFORMATICS
12.2023 - 06.2024
New Business Developer
ROGERS BANK (CONCENTRIX)
06.2022 - 10.2023
Senior Technical Sales Advisor
COMAST(CONVERGYS)
03.2021 - 06.2022
Area Sales Manager
NESTAWAY
09.2019 - 06.2020
Customer Service Executive
CONCENTRIX(AMAZON)
09.2018 - 01.2019
- B2B SALES STRATEGY
- DEVELOPING BUSINESS ACUMEN
- SALESFORCE ESSENTIAL TRAINING
Post Graduation in Business Administration - BUSINESS ADMINISTRATION
YORK UNIVERSITY
Bachelor of Computer Applications - Computer Applications Development
IPS ACADMEY
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