Moakumzuk Jamir
Nagaland
Summary
Customer-focused front office professional with 8 months of experience supporting check-in/check-out and resolving guest requests at Montrose Golf Resort and Spa. Consistently upsold rooms and services to drive revenue. Improved customer experience through fast complaint resolution and cross-department coordination.
Overview
3
3
Languages
1
1
Certification
1
1
year of professional experience
Work History
Front Office Assistant
Kunzang Thupden Bhutia
bangalore
02.2026 - Current
Delivered over ₹2,00,000 in upsell revenue through room upgrades.
Contributed to 50+ five-star guest reviews by providing personalized service, proactive follow-ups, and resolving issues before escalation.
Independently handled and resolved guest complaints across rooms, F&B, and housekeeping, ensuring timely recovery and maintaining guest satisfaction.
Supported night audit and shift handovers with clear logs, ensuring continuity and minimizing errors across shifts.
Trained and guided new joiners on front desk SOPs, upselling techniques, and complaint handling; improving team consistency.
Education
10 -
Govt Senior Secondary School
Rumtek, Sikkim01-2021
Basketball Coach For 6 Months - Physical Education and Coaching
Takste International School
08-2025
Diploma - Civil Engineering
ATTC
Bardang01-2024
Skills
Front Desk Operations (check-in/out, reservations, billing, cash handling)
Guest Service & Complaint Resolution (handling issues independently, service recovery)
PMS & Booking Tools
Communication (clear, polite English; phone, email, and face-to-face)
Attention to Detail (accurate folios, guest profiles, shift logs)
Time Management & Multitasking (busy shifts, walk-ins, groups, VIPs)
Basic Admin & Reporting (shift handover notes, daily reports, data entry)
Personal Information
- Date of Birth: 2005-03-31
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Certification
- Completed a 2-month Guest Service Associate - Food & Beverage Service Certificate course from Visan Foundation, sponsored by Honda, CSR, affiliated with the Ministry of Skill Development Department, Gangtok, Sikkim.
PERSONAL DETAILS
Good at connecting with people and making guests feel comfortable. Eager to keep learning and growing, and building myself in all aspects of hospitality – service, operations, and career development.
DECLARATION
I Kunzang Thupden Bhutia, do, hereby declare that the above written particulars are true to the best of my knowledge and belief.
Languages
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Nepali
Advanced (C1)
C1
Timeline
Front Office Assistant
Kunzang Thupden Bhutia
02.2026 - Current
10 -
Govt Senior Secondary School
Diploma - Civil Engineering
ATTC
Basketball Coach For 6 Months - Physical Education and Coaching
Takste International School