Kuriakose Bovas

• On Call Support for Enterprise Etisalat customers
• Configured and maintained various network devices such as routers, switches, firewalls.
• Provided technical support for users having difficulty connecting to or using the network.
• Support for Cisco Network and managed switch, Fortinet Firewall, TP link and Linksys Cloud based AP support and configuration
• Policy creation and troubleshooting for the firewall.

VIRTUAL DESKTOP INFRASTRUCTURE

• Monitor on going activity on vdi to help the user for assistant quickly
• Assist the guidance and also configure the ip phone line and troubleshooting of it if any goes wrong with it
• Monitor on going activity on vdi to help the user for assistant quickly

MICROSOFT AZURE ACTIVE DIRECTORY

• Created/modified user account, security groups, and distribution list to protect company proprietary information.
• Create/clone account of user account
• Reset the passwords if needed.

OFFICE 365

• Adding new user and creating distribution list/shared mailbox.
• Assigning group to new user AND assign a role to the user.
• Assigning license.
• Installing and configuring office 365 at user ends.
• Assist & troubleshoot office 365 apps.
• Assisting with shared mailbox.
• Managing user with troubleshooting through there activity

Microsoft Azure

• Creating new vm machine
• Capture image before updating to new version.
• Create a virtual network
• Establishing connection between vm (virtual machine) on a same virtual network
• Establishing connecction between two virtual networks and global network
• Azure load balance

HARDWARE and Networking

• Setting up a new workstations with computers and all necessary software
• Troubleshoot hardware and software issues
• Upgrading the entire system to enable compatible to the software updation
• Trace the existing line over the server or from the host to the end point of user
• Testing the speed of network.
• Punch new line of network or Repiching if the line is broken

• Technology Migration from Copper tech like old legacy network ADSL, PABX to GPON
• Installation, maintenance and troubleshooting various ONT of HONE, HUAWEI and ALCATEL.

• Worked for BSNL Next Generation Network, Worked with NOC team for troubleshooting and maintaining
• Deploying staffs for field and reporting the daily activities
• Contacted AT for multiple sites for multiple projects BSNL Wi-Fi Installation, configuration and Troubleshooting of CISCO APs and CISCO POE Switch for setting up Wi-Fi in cities of Kerala with L&T team in Kerala Circle
• Phase 8 Nokia Core BSNL Core Router Installation and configurations of Nokia with both BSC routers, RNC routers, Core Switches and Core Routers for Updating and Upgrading the quality of 2G, 3G and 4G Service
• Acceptance Test (AT) done for each project and commissioning of sites.

• Experience in WAN Technologies including PPP, HDLC, XPN, MPLS, NAT
• Worked with NOC team for troubleshooting and maintaining
• Installing & Maintaining Routers and Switches with Backup/Restore, FTP Servers etc
• Installation, configuration & maintenance of Cisco 1800, 3600, 1700, 2500 and 2400 for the WAN Links
• BSNL NGN Project Worked for BSNL Next Generation Network for a better Landline and Broadband Network with Huawei devices
• Experience in transmission technology & equipment like Cisco routers, switches, SDH, DWDM, IP network, firewall
• Airtel MSAN Worked for Airtel MultiK Service Access Node for upgrading the quality of Voice calls and Broadband Network with Huawei Node.

• Installing & Maintaining Routers and Switches
• Resolving local users and communication problems
• Cooperative Bank Networking with 60 branches in a District
• It was done at Pathanamthitta District with HP routers and Switches integrated with RedHat Server on HP Server Rack
• Routing, Switching and security with firewall
• GPON in 2013 Project with NEST group for Future of Network Fiber to Home at villas and Flats
• CBEC Project Worked with NOC team for troubleshooting and maintaining Excise and Customs office Network with HP team on Cisco Routers and Switch
• Super Markets and Office LAN and WAN Side Support
• AMC Works to Maintenance & managing LAN and WAN side Networks both Remotely and on Site.