Kuriakose THEKKEKARA
Mumbai
Summary
Skilled in coordinating complex travel arrangements and handling ticketing for various transportation modes. Experience includes managing reservations, providing customer service, and resolving issues efficiently to ensure smooth travel experiences. Strong communication skills and adept at leveraging technology for booking and adjustments. Contributed to increased customer satisfaction through proactive problem-solving and attention to detail in previous roles. Multilingual travel agent successful in building lasting client relationships and repeat business. Sales-driven personality committed to working with successful team. Personable and known for excellent communication skills.
Overview
12
12
years of professional experience
Work History
Travel Consultant
ATPI India Pvt. Ltd.
Mumbai
03.2023 - Current
- Company Overview: ATPI is a world leading travel and event solution company which deals with corporate, Marine, Energy, Mining, Yatch, Sports, Events, Staff Travel.
- Overall, I was responsible to do fresh bookings, date change, hotels, cars (Rentals, Transfers) for staff.
- PNR creation
- Ticket booking, date change process in Amadeus.
- Ticket Cancellation.
- Hotel and car bookings through Conferma, Enterprise.
- Down sell.
- Follow ups with hotels with regards to confirmation incase required.
- Clearing Queues
- Outbound calls for hotel bookings & staff booking queries.
Sr Associate Ops
WNS Global Services
Mumbai
01.2022 - 03.2023
- Company Overview: WNS is known for its professional staff, expert advice, and competitive rates in air tickets, packages, and car rentals.
- Resolve customer service concerns if required to make new bookings.
- Assist guests who might want to change or cancel a reservation.
- Help the guest select from a range of available travel alternatives.
- Describe airline procedures for overbooking and flight cancellations due to bad weather
- Check the accuracy of information, such as credit card number, and DOB.
Phone Banking Officer
YES Bank Pvt Ltd
Mumbai
11.2020 - 01.2022
- Company Overview: Yes Bank is the largest bank in India's banking sector, with multiple branches all over India.
- Handling customer queries and providing information per defined standards.
- Effecting the redressal of all customer complaints and providing solutions.
- Follow up on the escalation and close them.
- Educating customers about the bank and other products and services.
- Analyzing and assisting customers with fraud-related queries, such as checking for any fraudulent or suspicious transactions.
- Assisting the supervisor in maintaining daily activities, and preparing reports.
- Channel blocking, Net banking, Mobile banking, UPI channels, Debit card, Wallets, etc.
- Preparation of reports in Excel.
Passenger Services Agent
Celebi Nas Airport Services
Mumbai
11.2015 - 10.2020
- Company Overview: As Çelebi Aviation Holding, we are dedicated to providing excellent ground handling services, along with our ancillary products. Çelebi stepped into the aviation industry with the establishment of Çelebi Ground Handling in 1958, as Turkey's first privately owned ground handling services company.
- Make a reservation and sell travel tickets.
- Issuing a boarding pass and checking luggage.
- Check visa stamps and passenger backgrounds at the immigration counter.
- Assist the customer in loading and unloading luggage.
- Make an announcement related to the flight schedule, delays, connecting flights, etc.
- Assist the passenger and flight crew during aircraft boarding and deboarding.
- Handle customer complaints and resolve them.
- Provide wheelchair or other assistance to old, handicapped, injured and provide special assistance for people travelling with infant and child.
- Conduct security checks of passengers and baggage.
- Be familiar with the latest changes in the travel industry, and undertake courses to enhance personal skills and knowledge base.
Customer Services Executive
Quikr India Pvt Ltd.
09.2013 - 09.2015
- Company Overview: Quikr is an Indian classified advertising platform.
- Handle customer queries
- Help customer to update their product in Website
- Assist customer to load and unload luggage
- Solve the queries help them to upload their product image.
Education
B.Com -
Mahatma Gandhi Kashi Vidyapeeth
Varanasi01.2015
Skills
- Microsoft Office
- Amadeus
- Galileo
- Sabre Interact
- Conferma for hotels
- Timatics for travel rules
- NDC Fare
- Hardworking
- Enterprise website for car hire
- Continually learning
- Team Spirit
- CRM
- Travel fusion
Disclaimer
I hereby declare that the facts and particulars mentioned above are true to the best of my knowledge and belief.
Languages
- English
- Hindi
- Marathi
- Malayalam
Personal Information
- Date of Birth: 06/04/91
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Travel Consultant
ATPI India Pvt. Ltd.
03.2023 - Current
Sr Associate Ops
WNS Global Services
01.2022 - 03.2023
Phone Banking Officer
YES Bank Pvt Ltd
11.2020 - 01.2022
Passenger Services Agent
Celebi Nas Airport Services
11.2015 - 10.2020
Customer Services Executive
Quikr India Pvt Ltd.
09.2013 - 09.2015
B.Com -
Mahatma Gandhi Kashi Vidyapeeth
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