Abhinay Kurmindla

• Worked on ITOM & ITAM modules, specializing in:
  CMDB & Asset Management
  Cloud Provisioning and Governance (CPG)
  MID Server
  Orchestration
  Service Mapping
  Event Management
  Software Asset Management
  Discovery
• Collaborated with analysts and engineering teams to identify gaps between support services and customer expectations.
• Trained new hires on automation-related applications.
• Managed customer and account escalations, driving customer satisfaction.
• Acted as a Subject Matter Expert (SME) for CMDB, Cloud Provisioning and Governance (CPG), and MID Server applications.

Technical Skills:

• Implementation expert for Discovery (Windows, Linux, Network, Storage) using both probes and patterns.
• Strong knowledge of CMDB, including data imports, CI identification, reconciliation, dashboards, and reports.
• Expert-level troubleshooting of probes and patterns.
• Installation, maintenance, and troubleshooting of MID servers on Linux and Windows.
• Experience in ITIL/CMDB implementations and setting up CMDB Dashboards.
• Proficient in ServiceNow Scripting (Business Rules, Script Includes, ACLs, and Background Scripts).
• Strong JavaScript, PowerShell, Bash, and Python scripting knowledge.
• Hands-on experience with SOAP and REST Web Services for ServiceNow integrations.

• Provided Tier 1 support for enterprise customers of Aruba Networks.
• Assisted partners and customers with Aruba products (Airwave, ALE, Glass, and Instant Access Points).
• Configured and troubleshot SNMP-based Network Management tools (Airwave on Linux OS).
• Installed HTTP(SSL) and wildcard certificates for Linux.
• Experience with container services like Kubernetes and Docker.
• Worked with Microsoft Active Directory, LDAP, and RADIUS-based authentication.
• Configured short Bash scripts, SMTP relay servers, and Cron jobs.
• Provided training to junior engineers on Aruba networking products.

• Configured Sun Machines and managed NIS accounts
• Troubleshot DHCP, IP conflicts, and VLAN configurations
• Worked with Cisco routers, implementing OSPF, EIGRP, and static routing
• Configured Access Control Lists (ACLs) for company-wide application access
• Administered WAN and LAN networks, ensuring network security and optimization