Kurrin Howell
Kokomo
Summary
Dedicated professional with a strong background in customer service and operations management. Recognized for optimizing workflows and enhancing guest experiences through effective team leadership and problem-solving skills.
Overview
9
9
years of professional experience
Work History
houseman
Hampton Inn By Hilton
westfield
07.2025 - Current
- Ensured cleanliness in guest areas and public spaces to uphold hotel standards and guest satisfaction.
- Delivered exceptional customer service by responding to guest requests promptly.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Coordinated furniture movement to create optimal space and enhance guest experience.
- Assisted in setting up meeting spaces for events or conferences.
- Monitored stock levels of cleaning supplies and notified supervisors to ensure adequate inventory.
- Participated in emergency drills and procedures to ensure guest safety.
- Upheld hotel standards for cleanliness and guest service.
General Manager
tire genie
Bloomington
07.2023 - 07.2024
- Managed daily operations to enhance tire service efficiency and drive customer satisfaction.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Trained staff on safety protocols and best practices in tire installation and repair.
- Coordinated schedules for service technicians to optimize workflow and service delivery.
- Developed promotional strategies to attract new customers and retain existing clients.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to inform business development strategies and identify growth opportunities.
- Maintained vendor relationships to secure competitive pricing on supplies and optimize cost management.
Automotive Technician
Jiffy Lube
Bloomington
04.2021 - 06.2023
- Executed oil changes and fluid checks on diverse vehicle models to ensure optimal performance.
- Inspected vehicle systems for maintenance and repair needs.
- Provided customers with tailored service recommendations and vehicle care tips to enhance vehicle longevity.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Delivered exceptional customer service while addressing automotive needs, fostering strong customer relationships.
sales
RNR Tire Express
Lafayette
05.2019 - 04.2021
- Opened new accounts and pursued sales by communicating pricing, credit terms, and installation schedules to enhance customer understanding.
- Developed and implemented sales strategies to increase revenue of new home sales.
- Negotiated contracts with distribution and sales centers, increasing sales and establishing outlets.
- Set individual sales targets with sales team to drive alignment with company objectives and improve overall sales performance.
- Managed team of sales representatives to achieve territory sales goals and foster a results-driven environment.
Assistant Store Manager
Tire Barn Warehouse
Kokomo
08.2017 - 07.2019
- Coordinated daily store operations and staff scheduling to ensure smooth workflow.
- Oversaw inventory management and restocking of tire products.
- Engaged customers in conversations to accurately identify needs and enhance shopping experience.
- Trained new employees on company policies and customer service standards.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Executed daily opening and closing procedures for store operations.
- Ensured store cleanliness and adherence to safety protocols.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of transactions, stock levels, and employee performance metrics to support operational efficiency.
Education
High School Diploma -
Tri-central High School
Sharpsville, IN05-2015
Skills
- Cleaning techniques
- Facility maintenance
- Room restocking
- Linen replacement
- Inventory management
- Guest services
- Guest support
- Event setup
- Safety compliance
- Equipment handling
- Service excellence
- Time management
- Reliability
- Heavy lifting
- Attention to detail
- Problem solving
- Team collaboration
- Self motivation
- Multitasker
- Professional demeanor
- Communication skills
- Cross-functional skills
- Staff training
- Sales strategies
- Efficient speed
- Professional demeanor
- Efficient speed
- Multitasker
- Heavy lifting
Timeline
houseman
Hampton Inn By Hilton
07.2025 - Current
General Manager
tire genie
07.2023 - 07.2024
Automotive Technician
Jiffy Lube
04.2021 - 06.2023
sales
RNR Tire Express
05.2019 - 04.2021
Assistant Store Manager
Tire Barn Warehouse
08.2017 - 07.2019
High School Diploma -
Tri-central High School