Kuruvilla Jose
Bangalore
Summary
Results-driven and customer-focused professional with over 2 years of experience in a SaaS-based organization. Seeking to utilize expertise in diagnosing and resolving technical issues, along with strong communication and problem-solving abilities. Committed to providing exceptional customer service and ensuring optimal customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Kapture CX
11.2022 - Current
- Worked closely with big clients like Reliance, Big Basket, and Philips, Guiding customers through step-by-step solutions to resolve technical problems and fulfill new requirements in the CRM
- Provide excellent customer service by ensuring timely responses, maintaining a professional demeanor, and addressing customer concerns effectively
- Escalate unresolved issues to appropriate teams or higher-level support personnel for further investigation and resolution
Customer Support Executive
Guarented Rentals Pvt Ltd
04.2022 - 11.2022
- Guided Customers returns and refund protocol to streamline processes
- Maintained excellent customer relationships by effectively solving queries
- Answered incoming phone calls with professionalism and warmth
Counsellor-Intern
GooCampus Edu Solutions Pvt Ltd
01.2022 - 03.2022
- Provided educational consulting services, specializing in admissions guidance and career planning for MBBS students pursuing further studies in UK and other countries
Education
Diploma - Accounting
Accounting Service Society
01.2021
B.COM - Computer Application
Mahatma Gandhi University
04.2019
High School - Commerce
Good Shepherd Public School And Junior College
03.2016
Skills
- Excel
- Microsoft office
- Customer management
- CRM Software
- Accounting
- Technical troubleshooting
Certification
- Diploma in Corporate Accounts and Management (Professional)
- Diploma in Materials Management (Professional)
- GST Training Program (Merit)
- VAT Training Program (Merit)
Accomplishments
- 3rd in interschool elocutions contest 2014
- School pupil leader of academic year 2015-2016
- Best Defender awarded in Zonal Kerala state Basketball Tournament 2015
Timeline
Technical Support Specialist
Kapture CX
11.2022 - Current
Customer Support Executive
Guarented Rentals Pvt Ltd
04.2022 - 11.2022
Counsellor-Intern
GooCampus Edu Solutions Pvt Ltd
01.2022 - 03.2022
B.COM - Computer Application
Mahatma Gandhi University
High School - Commerce
Good Shepherd Public School And Junior College
Diploma - Accounting
Accounting Service Society
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