Photography
Kush Dave
Customer Care Representative
Ahmedabad,Gujarat
Summary
Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Customer Care Representative
Mike Sirra Health Care
Ahmedabad, Gujarat
03.2021 - Current
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Described product highlights and benefits to help guide purchasing decisions.
- Managed billing, service and account issues for customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Explained charges, fees, terms of sales and service agreements to over customers daily.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Care Supervisor
Pal Trading Company
Ahmedabad, Gujarat
02.2020 - 02.2021
- Scheduled and attended meetings with clients and prospective clients as requested.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Created customer support strategy to increase customer retention.
Customer Care Representative
Pal Trading Company
Ahmedabad, Gujarat
01.2019 - 02.2020
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Recommended and upsold new products, resulting in increase in revenue.
Administrative Clerk
Pal Trading Company
Ahmedabad, Gujarat
08.2017 - 12.2019
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered data into system and updated customer contacts with information to keep records current.
Receptionist
Pal Trading Company
Ahmedabad, Gujarat
06.2016 - 08.2017
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Kept records in CRM to maintain customer data.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
Education
A-One School
Opposite D-Mart, Near IOC Petrol Pump, SatelliteSkills
Inbound Customer Service
Interests
Travelling
Gaming
Riding
Timeline
Customer Care Representative
Mike Sirra Health Care
03.2021 - Current
Customer Care Supervisor
Pal Trading Company
02.2020 - 02.2021
Customer Care Representative
Pal Trading Company
01.2019 - 02.2020
Administrative Clerk
Pal Trading Company
08.2017 - 12.2019
Receptionist
Pal Trading Company
06.2016 - 08.2017
A-One School
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