Kush Khatri
Delhi
Summary
Dynamic Senior Process Advisor at Barclays Global Service Centre with a proven track record in operational excellence and business process improvement. Spearheaded initiatives that enhanced workflow design and reduced process errors, while mentoring teams to foster a culture of continuous improvement. Expert in customer insights and due diligence, driving impactful results.
Experienced with customer service analysis and improvement methodologies. Utilizes data-driven insights to enhance customer interactions and streamline processes. Track record of building strong client relationships and implementing effective service strategies.
Overview
4
4
years of professional experience
Work History
Senior Process Advisor
Barclays Global Service Centre
03.2023 - Current
- Initiated process improvement projects by identifying areas of opportunity through regular audits, resulting in more efficient operations and cost savings.
- Optimized resource allocation through data-driven analysis, ensuring maximum return on investment for projects undertaken.
- Mentored junior staff members, providing guidance on professional development opportunities that contributed to a high-performing team dynamic.
- Reduced process error rate with thorough analysis and implementation of corrective measures.
- Collaborated with various departments to align goals and strategies for optimal business performance.
Customer Retention Executive
DIN - Adobe
07.2021 - 03.2023
- Identified and assessed customer's needs quickly and accurately.
- Defined loyalty offer strategy to maximize ROI while staying within budget constraints.
- Assisted in the development and implementation of a customer loyalty program, driving increased repeat business and strengthening long-term client relationships.
- Provided comprehensive training to new hires on company policies and procedures, ensuring consistent quality of service across the team.
- Contributed valuable insights for product development initiatives based on direct feedback from retained customers.
Education
Bachelor of Arts -
IGNOU
Delhi, IndiaPGDM in Operations Management -
IMT
Ghaziabad, IndiaSkills
- Operational excellence
- Business process improvement
- Workflow design
- Process mapping
- Know your customer
- Enhanced due diligence
Timeline
Senior Process Advisor
Barclays Global Service Centre
03.2023 - Current
Customer Retention Executive
DIN - Adobe
07.2021 - 03.2023
Bachelor of Arts -
IGNOU
PGDM in Operations Management -
IMT
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