Kush Saxena
New Delhi
Summary
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with Six years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Service Associate
Jet Airways India Ltd
New Delhi
06.2013 - 04.2019
- Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
- Developed relationships with key clients to ensure repeat business and increased sales opportunities.
- Worked closely with other departments to resolve customer issues in a timely manner.
Data Entry Operator
Income Tax Department
New Delhi
05.2012 - 03.2013
- Performed basic administrative duties such as filing, copying, scanning.
- Organized paper documents into digital filing system for easy access.
- Updated existing data records and deleted unnecessary files.
Education
Bachelor of Commerce - Ecommerce
Arunachal University
New Delhi2012
Senior Secondary School - Ecommerce
National Institute of Open Learning School
New Delhi2007
Secondary School - 10th Pass
Hill Grove Public School
New Delhi2002
Skills
- Customer Service
- Customer Relations
- Conflict Resolution
- Company Branding
- Resource Management
- Load Management
- Quality Control
- Safety Procedures
- MS Office
Certification
Load And Trim Licenses
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Customer Service Associate
Jet Airways India Ltd
06.2013 - 04.2019
Data Entry Operator
Income Tax Department
05.2012 - 03.2013
Bachelor of Commerce - Ecommerce
Arunachal University
Senior Secondary School - Ecommerce
National Institute of Open Learning School
Secondary School - 10th Pass
Hill Grove Public School
Load And Trim Licenses
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