Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Dancing, Stock-Market Trading, Cricket
Timeline
Hi, I’m

Kush Swaroop

Program Manager-AfterSales And Data Insights
Gurugram
Kush  Swaroop

Summary

Certified data scientist with 12 years of experience for a diverse clientele.Highly-skilled in data visualization, machine learning, leadership. Proficient in Python, R, and SQL, with expertise in statistical modeling, data visualization, and machine learning.Seeking a challenging data science role that leverages my technical skills and business acumen to drive business success.

Overview

13
years of professional experience
7
years of post-secondary education
2
Certifications
2
Languages

Work History

MSX
Gurugram

Program Manager AfterSales and Data Insights
06.2018 - Current

Job overview

Engaged as Program Manager and leading the multiple projects. Responsible for driving Project KPIs, Metrics and Overall success.

BMW-AfterSales

Part of Global Project. Use of Data Analysis and Predictive Modelling to predict the parts and accessories sales in after-market.

Predict the sales in different territories and different categories. Analyze the data to make strategies and decisions around which dealers to be targeted, which categories, where marketing and promotions are to be planned.

Planning of travel and related activities.

Presenting the data to client and various stakeholders, incorporate the inputs. Drive the business, regular stakeholder engagement and communication management.

Ford Guest Experience

Use of Model to predict the CSI score, and 5 factors score. Analyze the data to identify the gap areas, suggest the improvements to deployment coaches for the corrective actions to be taken. Identify the best performing and poor performing dealers. Identify the root cause of desired and non desired performance. Establish the benchmarks and drive the corrective actions.

Predict the dealerships where deployment or Audit is to be carried. Presentation of dashboard to GM and MD and consult how to drive the customer experience in Ford Dealership.

Skilled at working independently and collaboratively in a team environment.

Acted as a team leader in group projects, delegating tasks and providing feedback.

Proven ability to learn quickly and adapt to new situations.

Provided professional services and support in a dynamic work environment.

MSX
New Delhi

Client Engagement Manager
02.2014 - 06.2018

Job overview

Engage stakeholders, present the data points on improvement on various domain after implementation of MSX solutions.

Drive the existing business, generate new business.

Develop and Deliver Process Solutions.

Performed duties and provided service in accordance with established operating procedures and company policies.

Suzuki Motorcycles
Gurgaon

Area Engineer
04.2010 - 03.2012

Job overview

As Territory Manager responsible for driving the process at dealership.

Look after Service operation, parts sales and Warranty.

Root Cause Analysis, Corrective Measures Identification and Implementation.

Education

ITM Navi Mumbai
Navi Mumbai

MBA from Marketing
06.2012 - 04.2014

University Overview

Alpha College of Engineering
Bengaluru

BE from Mechanical Engineering
09.2005 - 09.2009

University Overview

A-One Public School
Ahmedabad

High School Diploma
04.2004 - 03.2005

University Overview

Skills

    Database programming

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Accomplishments

Accomplishments

    Right Predictions resulted in target achievement of 128%.

Software

Python

SQL

Excel

Tableau

Power BI

Certification

Data Science for Leaders and Managers

Dancing, Stock-Market Trading, Cricket

Dancing, Stock-Market Trading, Cricket

Like to Dance. Regular Stock Trading. Cricket in Free time

Timeline

Data Science for Leaders and Managers

04-2023

PMP

11-2021
Program Manager AfterSales and Data Insights
MSX
06.2018 - Current
Client Engagement Manager
MSX
02.2014 - 06.2018
ITM Navi Mumbai
MBA from Marketing
06.2012 - 04.2014
Area Engineer
Suzuki Motorcycles
04.2010 - 03.2012
Alpha College of Engineering
BE from Mechanical Engineering
09.2005 - 09.2009
A-One Public School
High School Diploma
04.2004 - 03.2005
Kush SwaroopProgram Manager-AfterSales And Data Insights