Kushagr Kishore
Technical Writer
Noida
Summary
Dedicated and results-oriented Technical Writer with 9 plus years of experience as both a team member and leader in crafting clear, concise, and user-friendly documentation. Exceptional in simplifying complex technical data with the technical know-how to understand the challenges being faced as well as provide potential solutions. Skilled in managing as well as collaborating with cross-functional teams to ensure accurate and timely delivery of deliverables. Eager to leverage strong writing, editing, team, and project management skills to contribute to the success of a dynamic organization.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Senior Technical Writer
Algorithms Software
Remote
09.2024 - 05.2025
- Created online knowledge base for Xpedeon ERP using GitBook. Crafted the entire user experience for the knowledge base while lifting and shifting existing documentation of over 1600 documents.
- Converted existing Help and Manual documentation into markdown documentation for standardization and easy modernization.
- Created process flow charts for complex business processes using tools like Visio and Mermaid.
- Worked with engineers to identify gaps in existing documentation and created context sensitive help files for the same.
- Created client sensitive release notes as per each individual build while working closely with the leadership team.
Consultant
ASK-EHS
Remote
02.2024 - 08.2024
- Worked with TreasuryCurve for their product TCMerge. Developed documentation for the TCMerge dashboard along with creating SOPs for their various investment tools.
- Validated and documented all the APIs involved in the functioning of TCMerge.
- Created schemas and UML diagrams for the various processes involved within TCMerge.
- Managed a team of 2 writers to create documentation for the Adani e-LMS, Udgam.
Technical Writer
Google | EPAM
Gurugram
06.2023 - 01.2024
- Created, implemented, and maintained guidelines for CBN parsers to update existing parser logs while working with developers to further optimize configuration logs.
- Worked on lifting and shifting Accenture MDR logs for Google Chronicle while maintaining Google style guides while retrofitting them for Google Cloud log types (LCP to URI).
- Created ingestion logs for multiple 3rd part APIs (AWS, Cisco, Palo Alto Networks, etc.) for Google Chronicle SIEM integration feeds via markdown tools such as Cider.
Senior Specialist
HCL Software
Noida
01.2023 - 06.2023
- Collaborated with SMEs for various product documentation and developed guidelines for future documentation.
- Created documentation in the form of user guides, installation guides, API guides, etc. using tools such as Adobe Framemaker, Illustrator, VSC and MSOffice suite for existing products while updating existing documentation for older products based on new development cycles.
- Worked closely with a team of UI designers, graphic designers, and video editors to develop and finetune content for white label products.
- Helped create content for training videos to be used organisation wide.
Senior Technical Writer
UnifyCloud | Microsoft
Noida
07.2022 - 01.2023
- Managed a team of 3 writers and developed technical documentation for Cloud based products such as CloudPilot, CloudSupervisor etc using various documentation tools.
- Developed datasheets, user guides, demo documents, installation guides, battlecards, and release notes using various tools such as WordPress, Office Suite, Adobe Illustrator, Canva, etc.
- Worked on Azure projects and client facing documentation such as creating a KT document for the CI/CD pipeline for the client project (AIS).
Sr. Associate Consultant Technical Content
Oodles Technologies
Gurugram
03.2022 - 06.2022
- Helped in design decisions and generating the entire content and flow for Oodles.com along the lines of JIRA guidelines. Also collaborated with UI/UX designers and created UX research reports based on Figma wireframes, using Adobe Illustrator and Canva.
- Worked closely with the development team to develop installation guides, user manuals, configuration guides, etc. for various projects.
- Created stories and Build release documents based on SDLC updates. Also developed API guides for Communication Scaffold and headlined documentation for the same.
Associate Order Assessment
BYJU'S
Bengaluru
07.2021 - 03.2022
- Led a team of two for technical documentation for BYJU's OMS, LMS and SalesForce on Confluence.
- Documentation was created along the development guidelines established by the company and involved User Manuals, Configuration guides, master copies, pipeline documents, etc. created on Adobe Illustrator, Framemaker and Canva.
- Created the same documentation for the launch of the BYJU's portal, Middle East.
- Developed additional technical content regarding the same in the form of datasheets, release notes, etc., based on build releases.
Technical Content Developer
Sean's Corporation
Remote
05.2020 - 06.2021
- Created documentation for CRMs and ERPs (installation guides & user manuals).
- Developed API guides for the REST APIs involved with the same.
- Lead a team of 2 people to create whitepapers and documentation for cybersecurity solutions.
Freelance Technical Writer
Freelancer
Remote
08.2018 - 04.2020
- Created various documentations for various different white label software.
- Managed a team of 4 to create documentation for a gaming organisation based out of Texas, USA.
- Worked on documenting IBM i applications.
Co-founder
The Galvanic Ink
Remote
07.2016 - 07.2018
- Managed a team of 24 people to ensure day to day running and paid attention to analytics data to make the company profitable.
- Created technical content for upcoming crypto currencies such as LP assessments, whitepapers, etc. to attract crypto advertisers.
- Created training videos for new hires using tools like Camtasia and Adobe creative suite.
Technical Content Developer
Aperture Gaming and Technologies
Remote
10.2015 - 07.2016
- Developed SEO compliant technical content in order to bolster viewership and improve affiliate revenue.
- Developed technical content for crypto coin Solana such as battlecards, datasheets, pipeline documents, master copies, etc.
- Created training videos for clients to deploy mining and hashing software.
- Managed a team of 3 freelancers to develop user manuals and installation guides for the mining software for the same.
Education
Bachelor of Technology -
Invertis University
07.2017 - 08.2021
High School - undefined
Cambridge School Indirapuram
04.2014 - 07.2015
Master of Science - Data Science, Machine Learning and Neural Networks
DataTrained
Bengaluru, India 05.2022 - 12.2023
Skills
- Adobe Illustrator
- Management
- Postman
- Editing
- Adobe FrameMaker
- Security Information And Event Management (SIEM)
- Office Suite
- Document Development Life Cycle (DDLC)
- Quality Assurance
- UX Research
- Google Cloud
- Project Management
- User Experience Design (UX)
- Markdown
- Darwin Information Typing Architecture (DITA)
- Extensible Markup Language (XML)
- Microsoft Visual Studio
- JIRA
- Canva (Software)
- WordPress
- Application Programming Interface (API)
- Figma (Design Software)
- HyperText Markup Language (HTML)
- Cascading Style Sheets (CSS)
- Technical Documentation
- Gitlab
- Agile Methodology
- Github
Websites
Timeline
Senior Technical Writer
Algorithms Software
09.2024 - 05.2025
Consultant
ASK-EHS
02.2024 - 08.2024
Technical Writer
Google | EPAM
06.2023 - 01.2024
Senior Specialist
HCL Software
01.2023 - 06.2023
Senior Technical Writer
UnifyCloud | Microsoft
07.2022 - 01.2023
Master of Science - Data Science, Machine Learning and Neural Networks
DataTrained
05.2022 - 12.2023
Sr. Associate Consultant Technical Content
Oodles Technologies
03.2022 - 06.2022
Associate Order Assessment
BYJU'S
07.2021 - 03.2022
Technical Content Developer
Sean's Corporation
05.2020 - 06.2021
Freelance Technical Writer
Freelancer
08.2018 - 04.2020
Bachelor of Technology -
Invertis University
07.2017 - 08.2021
Co-founder
The Galvanic Ink
07.2016 - 07.2018
Technical Content Developer
Aperture Gaming and Technologies
10.2015 - 07.2016
High School - undefined
Cambridge School Indirapuram
04.2014 - 07.2015
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