Kushagra Agarwal

Led critical engineering initiatives across Prime Video's retention and lifecycle management platforms.

• Architected a unifying customer lifecycle management system across native streaming and third-party streaming use cases.
• Designed a unified customer lifecycle management platform projected to save 263 SDE weeks across 12 retention features.
• Led a team of 4+ engineers for the implementation of Auto-Renew, Pause, and Plan-Switch functionality for all devices, achieving S-team objectives.
• Drove technical and product convergence across plan upgrade experiences, enhancing consistency and reducing redundancy by 66%.
• I influenced and proposed architectural foundations for an in-app notification platform as a federated notification platform.

Technical Lead for Digital Markets Act (DMA) Compliance:

• Led a cross-functional team of 12+ engineers implementing Authentication Token propagation across Amazon Pay architecture
• Reduced implementation effort by 70% through innovative architectural solutions and optimizations
• Developed simplified tracking mechanisms and standardized implementation approaches

Point of Contact for Financial Risk Portfolio:

• Spearheaded OTP implementation from Link Based Approval to reduce customer friction while maintaining security.
• Served as primary technical POC for fraud prevention integration across new payment methods
• Guided integration of Fraud Prevention capabilities within Payments' architecture.

Technical lead for Development Efficiency Initiative

• Created "Development Velocity Score" framework to quantify and improve developer experience
• Led initiatives that reduced service setup time by 91.7% and development cycle time by 40%.
• Implemented automated testing and deployment improvements across tier-1 services.

Led Strategic Merchant API Integration Initiative for Amazon Pay Express Checkout

• Developed comprehensive technical design and integration guide for strategic merchants
• Identified product strategy gap and presented business case to leadership
• Analyzed integration patterns of $10B+ GMV merchants (e.g. Grubhub)
• Solution approved for 2025 roadmap as enterprise-grade checkout offering

Security Architecture Leadership Platform Development & Regionalization Technical Leadership & Mentorship Operational Excellence Security & Risk Prevention Leadership Strategic Technical Leadership Risk Management & Business Impact Cross-Team Collaboration

• Led implementation of server-side encryption (SSE) for TB-scale DynamoDB tables, resolving multiple Sev-2 incidents
• Architected Field Guard integration across services, preventing red classification of new services and reducing approval timelines
• Designed organization-wide encryption library adopted by multiple teams including Alexa
• Reduced security vulnerabilities across 50+ client integrations through systematic critical data exposure reduction
• Resolved L8-escalated security concerns impacting core payment processing systems
• Led end-to-end PAPG compliance implementation for APN system, including design, implementation, and merchant integration
• Architected data regionalization strategy for payment transactions, managing migration from EU to IN region
• Implemented unified data accessor using Strategy and Abstract Factory patterns for transaction management
• Developed cross-region solution handling race conditions and versioning challenges across different databases
• Enhanced system reliability through implementation of throttling mechanisms, resolving multiple Sev-2 incidents
• Delivered multiple technical talks on security architecture and best practices
• Mentored 4 engineers and 1 intern across various projects including payment processing and service deprecation
• Led operational excellence initiatives reducing system vulnerabilities
• Completed highest number of STPRs in team for 2021
• Provided architectural guidance for multiple high-impact projects across organization
• Resolved 9+ Sev-2 incidents through implementation of service throttling and monitoring
• Owned and completed multiple COEs improving system reliability
• Implemented automated alarms and rollback mechanisms enhancing system stability
• Reduced operational overhead through pipeline optimization and best practices implementation
• Led initiative for reduction of red applications across Core Platform
• Led end-to-end strategy and implementation of multi-factor authentication program for payment processing, significantly reducing fraud attacks and improving Payment Success Rate
• Architected phased implementation of 2FA at checkout incorporating 3DS, identity verification, and CVV validation, protecting $6M+ TPV in 2023
• Saved 4-5 months of engineering effort by driving cross-team collaboration for identity verification solution reuse instead of building from scratch
• Prevented merchant attrition through rapid deployment of fraud prevention measures, achieving 0% attrition rate for major merchants including Japan's second-largest partner
• Collaborated with 10+ teams across retail, identity, and payment services to design comprehensive fraud prevention strategy
• Reduced implementation timeline from 6-8 months to 2 months through innovative incremental deployment strategy
• Led cross-functional initiative reducing payment declines by 44% through systematic analysis and partnership with platform teams
• Designed ML-based fraud detection integration reducing engineering effort from 8 weeks to 1 week through innovative architecture
• Conducted thorough ROI analysis for fraud prevention initiatives, quantifying impact on payment success rates and bad debt reduction
• Led critical fraud mitigation efforts for major Japanese merchants, resulting in significant chargeback reduction
• Developed data-driven approach for identifying high-ROI implementation targets for payment monitoring
• Created comprehensive risk assessment framework for payment instrument suppression across multiple regions
• Partnered with retail and business teams to expand identity verification use cases
• Led negotiations with multiple platform teams to drive adoption of enhanced security measures
• Coordinated with international teams (JP, SEA) for fraud prevention implementation
• Established strategic partnerships with risk prevention teams across organization

Technical Leadership & Architecture Performance Optimization System Integration & Data Management Operational Excellence Awards & Recognition

• Led development of mission-critical operations dashboard used across NA/EU regions, reducing package processing latency by 93%
• Architected data ingestion and processing pipeline handling millions of daily delivery events
• Designed and implemented real-time package tracking system with sub-second response times
• Reduced infrastructure costs by $72K annually through system optimization and consolidation
• Created extensible monitoring framework adopted across multiple teams
• Reduced dashboard loading times from 40 seconds to 3 seconds through innovative data storage design
• Implemented parallel processing reducing operation time by 66%
• Designed caching strategy reducing database load by 60%
• Created automated testing framework achieving 95%+ coverage
• Optimized query performance reducing response times by 70%
• Designed and implemented event streaming architecture handling multiple data sources
• Created unified data access layer using Strategy and Abstract Factory patterns
• Developed automated data verification system ensuring 99.99% accuracy
• Implemented fault-tolerant event processing reducing data loss by 95%
• Built real-time metrics calculation engine processing millions of events daily
• Established monitoring and alerting infrastructure reducing incident response time by 80%
• Created comprehensive regression testing framework preventing production issues
• Implemented automated deployment system reducing deployment time by 70%
• Developed capacity planning framework ensuring zero outages during peak periods
• Mentored 4 engineers and 1 intern on distributed systems design
• Received spot award for exceptional project delivery
• Awarded for operational excellence in performance optimization
• Recognized for significant infrastructure cost reduction
• Led team achieving highest test coverage metrics