Kushagra Dube

• Generate and follow up on leads through walk-ins, calls, referrals, and digital platforms
• Engage with prospective clients to understand property requirements and budget
• Present residential / commercial property options to clients
• Conduct site visits and property walkthroughs
• Explain project details, pricing, payment plans, and legal documentation
• Negotiate deals and close sales within defined timelines
• Maintain accurate records of client interactions and sales pipeline
• Coordinate with internal teams for documentation, booking, and handover
• Provide post-sales support and maintain long-term client relationships
• Achieve monthly and quarterly sales targets

• Managed day-to-day site and showroom operations, ensuring smooth coordination between clients, vendors, and internal teams.

• Handled client requirements, order documentation, processing, and follow-ups to ensure timely execution.

• Maintained operational records related to orders, inventory, samples, and site requirements.

• Monitored workflow progress at construction and retail sites, resolving operational issues in real time.

• Coordinated with team members to track performance, allocate tasks, and meet daily operational objectives.

• Addressed customer queries and complaints while ensuring service quality and process compliance.

• Ensured adherence to internal procedures related to billing, documentation, and delivery.

• Supported UK IVA (Individual Voluntary Arrangement) customer operations process.

• Collected, validated, and documented customer financial data related to liabilities and repayment capacity.

• Prepared structured reports and shared accurate data with internal processing and sales teams.

• Assessed suitable programs based on predefined eligibility and budget parameters.

• Coordinated with internal stakeholders to ensure seamless handover and process continuity.

• Followed up for missing information while maintaining data accuracy and confidentiality.