Kushagra Gahlaut
New Delhi
Summary
Strategic business development leader with forward-thinking and creative approaches to developing revenue channels, capitalizing on market conditions and enhancing sales funnels. Strong problem-solving abilities for practical business applications. Consultative sales expert with proven expertise in client acquisition/retention and after-sales support. Skilled in managing cross functional teams and projects, adept at fostering collaboration and communication across diverse departments and disciplines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head of Business Development and Operations
Indiaclan
Noida, Uttar Pradesh
11.2021 - 01.2024
- Onboarded more than 100 India's top traders on Indiaclan to list their services on the platform. Negotiated contracts with them on behalf of the organization and managed relationship with them to ensure successful project outcome.
- Lead a team of 5-10 people in strategizing, executing, and optimizing trader onboarding processes, contract negotiations, relationship management, and customer satisfaction initiatives to drive platform growth and ensure a positive experience for all stakeholders.
- Developed and implemented account management strategies to increase customer satisfaction.
- Identified target markets through demographic analysis of customer data sets.
- Facilitated cross-functional communication between departments while ensuring alignment towards common goals.
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
- Applied Machine Learning models to user data for better user targeting for promotions and user retention on the app.
- Led teams meetings to discuss progress and develop action plans for achieving targets.
- Developed and implemented business development strategies to increase sales revenue.
- Organized networking events such as conferences, workshops, seminars and webinars for industry professionals.
- Managed relationships with key stakeholders, partners and vendors to ensure successful project outcomes.
- Collaborated with internal teams such as product management, sales, finance and operations to ensure seamless execution of projects.
- Created presentations and proposals for potential clients outlining the value of services offered.
- Provided feedback on processes related to lead generation activities such as cold calling and emailing prospects.
- Conducted market research to identify new opportunities and potential customers.
- Analyzed customer data to identify trends in consumer behavior and preferences.
- Monitored progress against established KPIs for each project or initiative.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
CFO
Gartley618 Technologies
Noida, Uttar Pradesh
07.2017 - 11.2021
- Developed proprietary trading strategy for Indian stock market traders/institutions.
- Applied Monte Carlo Simulation to generate synthetic price paths to assess robustness of our strategies.
- Applied various risk management metrics to the algorithms.
- Applied Time Series Forecasting to predict market volatility to assess portfolio risk. Also, analyzed market trends, cycles, and patterns which aided in adjusting our strategies accordingly
- Represented organization at investor meetings; communicated corporate vision and strategy effectively.
- Became proficient in B2B sales by pitching potential clients/institutions and onboarding them to subscribe to our in-house trading algorithms
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Chief Sales Officer
Pocketin
Noida,Uttar Pradesh
07.2015 - 01.2017
- Onboarded more than 400 restaurants on Pocketin to list their services on the platform. Negotiated contracts with them on behalf of the organization and managed relationship with them to ensure successful project outcome.
- Developed and implemented account management strategies to increase customer satisfaction.
- Resolved escalated customer service issues in a timely manner.
- Analyzed data trends to identify areas of improvement within the organization.
- Maintained accurate records of all customer interactions and transactions.
- Monitored competitors' performance in order to stay ahead of industry trends.
- Capitalized on industry changes to corner emerging opportunities and maximize company revenue.
- Collaborated with the marketing department on promotional activities to maximize product visibility.
- Developed and implemented comprehensive sales strategies to increase revenue.
- Managed budgeting processes related to sales operations.
Education
B.Tech -
Delhi Technological University
New Delhi06-2016
Skills
- Business Development
- Partnership Development
- Relationship Management
- Customer Acquisition and management
- Customer Relationship Management
- Revenue Generation
- MS Office Suite
- Contract Review
- Revenue Forecasting
- Sales Pipeline Management
- Lead Generation
- Account Servicing
- Team Leadership
- Effective negotiator
- Mergers and Acquisitions
- Mentoring and Coaching
Certification
- Certificate program for Quantitative Financial Risk management (CPQFRM) by Indian Institute of quantitative finance (Aug,2023-Apr,2024)
- Tableau Desktop Certified Tableau Desktop Certified Simplilearn, issued on Nov,2023
Projects and Learnings
Initiatives Undertaken:
1. Launching and managing COMMUNITIES LIVE! on IndiaClan - a feature for live streaming for traders and interacting with users.
2. Launched with the purpose of increasing user interaction on the platform.
3. Providing real-time market insights and analysis through live broadcasts, fostering informed decision-making among traders.
4. Hosting exclusive Q&A sessions with industry experts to address user queries and enhance their understanding of market trends.
5. Collaborating with prominent fin-fluencers and thought leaders to enrich the content and offer diverse perspectives on trading strategies and market dynamics.
6. Implementing user-generated content initiatives, allowing traders to share their success stories, tips, and strategies with the community, fostering a collaborative learning environment.
Learnings:
1. Live streaming is a capital and operational heavy feature.
2. Building a dedicated team of moderators and technical support staff is crucial to ensuring smooth execution and resolving any technical issues promptly during live streams.
3. Effective promotion and marketing strategies are essential to attract and retain viewership, including leveraging social media platforms, email campaigns, and targeted advertisements.
4. Continuous monitoring of user engagement metrics and feedback is necessary to iterate and improve upon the live streaming experience, ensuring it remains relevant and valuable to the trading community.
5. Maintaining a balance between educational content and entertainment value is key to sustaining viewer interest and maximizing engagement levels.
6. Building partnerships with reliable streaming platforms and technology providers can streamline the technical aspects of live streaming, allowing the team to focus on content creation and community engagement.
References
References available upon request.
Timeline
Head of Business Development and Operations
Indiaclan
11.2021 - 01.2024
CFO
Gartley618 Technologies
07.2017 - 11.2021
Chief Sales Officer
Pocketin
07.2015 - 01.2017
B.Tech -
Delhi Technological University
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