Hi, I’m
Kushagra Kacker
Noida
Summary
Certified CSM, Lean Six Sigma Green Belt, 14X Certified Salesforce Professional with 14+ years of extensive experience in Project and Resource Management, backed with 11 years of Salesforce Admin/Development background. Versatile professional with strong focus on delivering programs and analytical insights, through collective team efforts backed by an innovative attitude and a keenly analytical mindset. Well acquainted with Association Management, Banking, Health & Fitness & Financial sector domain norms and project management practices to drive clients’ business needs. Adept at driving results while working in multi-functional & multi-ethnic teams spread across geographies.
Overview
14
years of professional experience
4
years of post-secondary education
13
Certifications
Work History
LTIMINDTREE
Associate Director - Program & Project Management
03.2021 - Current
Job overview
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Assisted senior leadership in managing all aspects of operations.
- Communicated all capacity, sourcing and technology gaps with upper management.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Led teams of up to 35 personnel, supervising daily performance as well as training and improvement plans
- Directed team focused on taking development projects through monetization and mass production
Techmatrix Consulting
Project Manager
12.2019 - Current
Job overview
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Created, Tailored, Conducted Product/Project demonstrations, Evaluating Alternative Approaches and Reinforcing solutions as per Client needs/requirements
- Designed and Demonstrated and guided in deploying technical innovations/automations that resulted in reduced overheads, increased productivity and improved Quality
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts
R Systems
Project Manager
04.2017 - 12.2019
Job overview
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Sourced, vetted and managed vendors needed to accomplish project goals
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets
- Analyzed project performance data to identify areas of improvement
- Monitored project progress, identified risks and took corrective action as needed
3Pillar Global
QA Lead
04.2014 - 01.2017
Job overview
- Experience in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, junction objects, master-detail relationships and lookup relationship
- Extensive experience in Lead, Case Management, Web-to-Lead, Web-to-Case, Email-to-Case
- Contributed in Technical design discussion and Code Reviews
- Work on assigned tickets on QC and UAT environment related to waiting room as well as patient management system module
- Logged and reported issues using tool TFS
- Experience in Testing Salesforce 1 App
- Experience in implementing Healthcare projects in Salesforce.
Newgen Software Technologies Ltd.
Senior Software Engineer
07.2013 - 04.2014
Job overview
- Responsible for Transforming requirements into Development and Unit Testing
- Reviewing and guiding team members for testing of product in terms of its functionality, technicalities and throughout testing life cycle
- Experience of Application Testing on latest mobile platforms (iOS, Android, Windows)
- Integration Testing, Regression Testing, and Database testing and Bugs Validation/Verification.
R Systems
Software Engineer
06.2010 - 06.2013
Job overview
- Primarily Responsible for Development and Unit Testing
- Worked as a Business Analyst with Cards (Credit Card / Debit Cards).
Education
Krishna Engineering CollegeGhaziabad
Bachelor of Science from Electronics And Communications Engineering
08.2006 - 07.2010
Skills
Process Improvement Solutions
Certification
Salesforce Certified Administrator - Salesforce
Last3 Clients Projects
- Services Management – Product Development – Marketing Service – Campaign Service – Customer Service – All Cloud Based (Salesforce)
- Hospitality – Public facing Website, Backend Services including development and Maintenance of iConcierge, Royal Service Manager, Procurement catalogue – All Cloud Based (Salesforce)
- Association Management – Product Development – Idea Generation/Prod. Development, Ticket Maintenance and L2/L3 Customer Service Support
Career Profile
Managed and leading project teams in Salesforce & other CRM Technologies across varied domains. Worked with various industries such as AMS - Association Management, Hospitality, Healthcare, Retail Pricing Systems, Logistics & Fleet Management, HR Systems etc., Extend control mechanisms for formulation and implementing strategies across Project and Organization. Contributing in defining and analyzing the organizations policies, key business initiatives. Ensure consistent and integrated implementation of various service initiatives across business units., Driving improvement initiatives and inducing organizational improvements through the use and implementation of latest tools & techniques to manage, full life cycles for Simple / Complex multi-site Projects / Programs and develop specific customized solutions while reducing risks., Assisting Business Analysts and Architects, interpret business needs, opportunities and threats (via competitive analysis). Technically Involved with High Level design teams to ensure correctness and scope of the proposed solution via POC etc., Hiring, Mentoring and enabling cross functional, agile, multi-location teams, in a high paced environment to deliver business value quickly by developing support systems and team environments that facilitate goal achievement via relational project practices and optimized operating protocols., Setting high and transparent excellence service standards for stakeholders/customers using organizational, communication and interpersonal skills. Building relationships with stakeholders and proactively tap Cross-Sell and Upsell business opportunities.
Timeline
Associate Director - Program & Project Management
LTIMINDTREE
03.2021 - Current
Project Manager
Techmatrix Consulting
12.2019 - Current
Project Manager
R Systems
04.2017 - 12.2019
QA Lead
3Pillar Global
04.2014 - 01.2017
Senior Software Engineer
Newgen Software Technologies Ltd.
07.2013 - 04.2014
Software Engineer
R Systems
06.2010 - 06.2013
Krishna Engineering College
Bachelor of Science from Electronics And Communications Engineering
08.2006 - 07.2010
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