Hi, I’m
Kushagra Kacker
Chief Strategy & Growth Officer
Noida
Summary
At Brickred Systems, my tenure as Chief Strategy & Growth Officer | Salesforce Practice Head is marked by spearheading initiatives that leverage my Salesforce expertise and business strategy acumen. The focus is on delivering transformative growth strategies and fostering sales effectiveness, which have been honed through leadership in program and project management across key sectors. Through collaboration with cross-functional teams, we've enhanced strategic solutions in banking, healthcare, and investment. This is underpinned by my Salesforce Application Architect and Platform Developer credentials, which ensure top-tier CRM implementations and system integrations, and a Scrum Master certification that promotes agile methodologies to boost team productivity and project outcomes.
Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
16
years of professional experience
6
years of post-secondary education
5
Certificates
Work History
Brickred Systems India Pvt Ltd
Chief Strategy & Growth Officer | Salesforce Practice Head
03.2025 - Current
Job overview
- As the Chief Strategy & Growth Officer and Salesforce Practice Head at Brickred Systems India Pvt Ltd, I am responsible for driving the company's strategic direction, identifying new growth opportunities, and leading our Salesforce practice to deliver innovative, customer-centric solutions. With a passion for fostering business expansion and innovation, I focus on long-term strategic planning while ensuring the successful deployment of Salesforce-based solutions that address the evolving needs of our clients.
- Key Responsibilities:
- Strategic Leadership: Spearheading the development and execution of growth strategies, both organic and inorganic, to expand Brickred's footprint in key markets.
- Salesforce Practice Leadership: Overseeing all aspects of our Salesforce practice, from solution design to implementation and post-deployment support, ensuring we deliver exceptional value to clients.
- Business Development & Partnerships: Cultivating strategic relationships with partners, stakeholders, and potential clients, driving revenue growth and business opportunities in line with the company's vision.
- Innovation & Transformation: Keeping our Salesforce offerings at the cutting edge by identifying emerging trends and technologies, and ensuring the company adapts to industry shifts.
- Team Development: Leading a high-performing team of Salesforce experts, fostering an environment of continuous learning and professional growth, and aligning them with the company's strategic goals.
- Client Engagement & Satisfaction: Collaborating closely with clients to understand their unique challenges and providing Salesforce-driven solutions that enhance business outcomes.
- Through a deep commitment to excellence, I work towards creating sustainable growth for Brickred Systems while positioning us as a leader in the Salesforce ecosystem.
LTIMindtree
Associate Director - Program & Project Management
03.2021 - 03.2025
Job overview
- Company Overview: Specialist Implementation in Banking, Finance, Healthcare, Investment, Airlines & Automobile domain.
- Specialist Implementation in Banking, Finance, Healthcare, Investment, Airlines & Automobile domain.
TechMatrix Pte Ltd
Senior Project Manager - Salesforce
12.2019 - 03.2021
R Systems
Project Manager - Salesforce
03.2017 - 12.2019
3Pillar Global
Business Analyst Lead - Salesforce
04.2014 - 03.2017
Job overview
- Worked as a Quality Assurance Lead at 3Pillar Global.
- Self-motivated and accomplished Business/Quality Analyst with 7+ years of experience in Banking, Health & Fitness & Financial sector.
- Experience in REST API testing using SOAP UI tool.
- Experience on Salesforce Testing using Data Loader & Workbench.
- Domain Knowledge of ASM/CRM/Healthcare and Web Applications.
- Experience of Application Testing on latest mobile platforms (iOS, Android, Windows).
- Hands on different type of mobile application testing.
- 7 years of hands on experience in manual testing (Black Box) like Business Functionality testing, Web Application testing, Web Services Testing (SOAP UI tool), Integration testing, Regression testing and Database testing.
- Experience in test planning, test strategy, test case design, requirements traceability matrix, test case implementation and execution of test cases.
- Experience in mentoring & managing QA team of 5 members.
- Experience in maintaining timesheets and allotting tasks & charge codes for team members.
Newgen Software Technologies Limited
Sr. BA Salesforce
07.2013 - 04.2014
Job overview
- Worked as a Sr. QA in Newgen Software Technologies Limited.
- 5 years of software testing experience in the area of Association Management, Finance & Banking domain.
- Good knowledge in different areas of a project lifecycle like analysis, design, testing.
- Complete knowledge of Bug Tracking and other testing processes.
- Knowledge of card systems & processes which includes card authorization, and merchant / terminal account setup, credit line/limits management, account maintenance, clearing and settlement for the product.
- Experience in manual testing (Black Box) like Business Functionality testing, Web Application testing, Integration testing, Regression testing and Database testing and System Testing.
- Experience in test case design, test case implementation and execution of test cases.
- Experience in deployment on Test and Production Environment.
- Experience of working with various levels of management and user community.
- Exposure in writing SQL queries for data verification.
- Good analytical skills.
R Systems
Salesforce Business Analyst
06.2010 - 06.2013
Job overview
- Domain Knowledge of ASM/CRM and Web Applications.
- Worked as a Business Analyst with Cards (Credit Card / Debit Cards).
- Knowledge of card systems & processes which includes card authorization, and merchant / terminal account setup, credit line/limits management, account maintenance, clearing and settlement for the product Personify.
- Good knowledge in different areas of a project lifecycle like analysis, design, testing.
- Complete knowledge of Bug Tracking and other testing processes.
- Experience in manual testing (Black Box) like Business Functionality testing, Web Application testing, Integration testing, Regression testing and Database testing and System Testing.
- Experience in test case design, test case implementation and execution of test cases.
- Experience in deployment on Test and Production Environment.
- Experience of working with various levels of management and user community.
- Exposure in writing SQL queries for data verification.
- Good analytical skills.
- Well versed with the Financial domain and associated business functionality of the product.
- Dedicated to building strong relationships with clients, executives, senior management, technical staff and end users.
- Responsible for sending daily status report and weekly timesheet to management.
- Responsible for preparing execution tracker so that PM can further follow-up defects / blocking issues with development team to get them resolved.
- Conduct root cause analysis for reoccurring problems & issues and come up with a long term resolutions.
- Experience in Interaction with the US & UK based clients and converting their requirements to product specification and Test scenarios.
Wizard InfoSolutions Private Limited
Associate Software Engineer
04.2009 - 12.2009
Job overview
- Tested the website www.weddingservices.co.in.
- Integration Testing, Regression Testing, and Database.
Education
KRISHNA ENGINERING COLLEGE
B-Tech from Electronics & Communication
01.2006 - 01.2010
Methodist High School
12th from Science & Maths
01.2004 - 01.2005
University Overview
from ISC Board
Methodist High School
10th from Science, Maths, Social Studies & English
01.2002 - 01.2003
University Overview
from ICSE Board
Skills
Certification
Salesforce Certified Associate
Timeline
Chief Strategy & Growth Officer | Salesforce Practice Head
Brickred Systems India Pvt Ltd
03.2025 - Current
Associate Director - Program & Project Management
LTIMindtree
03.2021 - 03.2025
Senior Project Manager - Salesforce
TechMatrix Pte Ltd
12.2019 - 03.2021
Project Manager - Salesforce
R Systems
03.2017 - 12.2019
Business Analyst Lead - Salesforce
3Pillar Global
04.2014 - 03.2017
Sr. BA Salesforce
Newgen Software Technologies Limited
07.2013 - 04.2014
Salesforce Business Analyst
R Systems
06.2010 - 06.2013
Associate Software Engineer
Wizard InfoSolutions Private Limited
04.2009 - 12.2009
KRISHNA ENGINERING COLLEGE
B-Tech from Electronics & Communication
01.2006 - 01.2010
Methodist High School
12th from Science & Maths
01.2004 - 01.2005
Methodist High School
10th from Science, Maths, Social Studies & English
01.2002 - 01.2003
Languages
English
Hindi
Career Profile
Managed and leading project teams in Salesforce & other CRM Technologies across varied domains. Worked with various industries such as AMS - Association Management, Hospitality, Healthcare, Retail Pricing Systems, Logistics & Fleet Management, HR Systems etc., Extend control mechanisms for formulation and implementing strategies across Project and Organization. Contributing in defining and analyzing the organizations policies, key business initiatives. Ensure consistent and integrated implementation of various service initiatives across business units., Driving improvement initiatives and inducing organizational improvements through the use and implementation of latest tools & techniques to manage, full life cycles for Simple / Complex multi-site Projects / Programs and develop specific customized solutions while reducing risks., Assisting Business Analysts and Architects, interpret business needs, opportunities and threats (via competitive analysis). Technically Involved with High Level design teams to ensure correctness and scope of the proposed solution via POC etc., Hiring, Mentoring and enabling cross functional, agile, multi-location teams, in a high paced environment to deliver business value quickly by developing support systems and team environments that facilitate goal achievement via relational project practices and optimized operating protocols., Setting high and transparent excellence service standards for stakeholders/customers using organizational, communication and interpersonal skills. Building relationships with stakeholders and proactively tap Cross-Sell and Upsell business opportunities.
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