Kushagra Kushan
Analyst
Hyderabad
Summary
Seasoned professional with a robust background as an Analyst, specializing in customer service and client engagement. Proven track record in issue resolution, process improvement, and delivering impactful analytical insights. Seeking to contribute to a dynamic organization by leveraging strong communication and collaboration skills.
Overview
7
7
years of professional experience
4041
4041
years of post-secondary education
Work History
Analyst
Deloitte
07.2022 - Current
- Provided operational support to stakeholders for Global Tax & Legal, enhancing process efficiency and multi-team coordination.
• Improved product support for Indirect Tax sites by implementing user feedback, driving web engagement, and increasing user retention by 40%.
• Collaborated with cross-functional teams to deliver insights, creating a tagging system for services and content that improved accessibility and usability.
• Conducted trends analysis on client interactions to identify root causes of issues, leading to process improvements and practical solutions.
• Managed projects from initiation to completion, ensuring effective communication and comprehensive stakeholder engagement.
SALES & MARKETING INTERN
Atraski India
04.2021 - 07.2021
- Developed client engagement strategies and implemented digital campaigns to optimize outreach efficiency.
- Implemented cost-effective schemes to optimize budget allocation and resource utilization.
- Utilized customer segmentation techniques, resulting in a 70% increase in targeted marketing effectiveness.
DATA OPTIMIZER
Serveque
08.2018 - 10.2019
- Provided operational support by documenting day-to-day activities and compiling comprehensive reports.
- Ensured smooth functioning of business operations through effective documentation and reporting.
- Supported operational efficiency by facilitating data-driven decision-making.
Education
MBA - Marketing
IMT
BBA -
Nopany Institute of Management Studies
Skills
- Sharepoint
- Analytical Thinking
- Process Improvement Techniques
- Project Management
- Stakeholder Management
- Client Engagement
- Operational Excellence
- Cross-functional Collaboration
- Technical skills: HTML, CSS, Javascript
- Leadership and Team Building
Timeline
Analyst
Deloitte
07.2022 - Current
SALES & MARKETING INTERN
Atraski India
04.2021 - 07.2021
DATA OPTIMIZER
Serveque
08.2018 - 10.2019
MBA - Marketing
IMT
BBA -
Nopany Institute of Management Studies
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