KUSHAGRA SHARMA
Hospitality Professional
Mumbai,Maharashtra
Summary
A diligent professional with 12 years of experience and a proven knowledge of customer satisfaction, food and beverage operations, service delivery and occupational safety in and around travel/tourism and hospitality industry. Aiming to leverage my skills to successfully fill the appropriate role at your company.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
PREMIUM CLASS MANAGER / FOOD & BEVERAGE MANAGER
Etihad Airways
Abu Dhabi, United Arab Emirates
08.2013 - 06.2020
- Overall in-charge of the premium cabins (first class and business class) and overall passenger experience.
- Been responsibility for menu designing, wine indenting and liaising with the catering department.
- Establish standards for service and personnel performance including coaching and guidance, along with customer service.
- Experienced in working with over 100 nationalities. Was responsible for delegation of tasks and managing performance of the team.
- Investigate and resolve complaints regarding food quality,service, or anything regarding guest experience.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Attained world class training in premium customer service, first aid, security, emergency procedures, and firefighting.
- Responsible for valuable Duty-free products and persuasion sales onboard.
FLIGHT ATTENDANT
Qatar Airways
Doha, Qatar
05.2012 - 07.2013
- Attend pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
- Delegate tasks to junior crew to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- Ensure important paperwork relating to cargo, passenger manifest, catering is all in order and available.
- Administer first aid to passengers in distress.
- Responsible for the safety of all souls onboard. Direct and assist passengers in case of emergency procedures, such as evacuating a plane following an emergency landing.
INFLIGHT BARTENDER
Kingfisher Airlines
Mumbai, India
10.2010 - 03.2012
- Ensure important paperwork relating to cargo, passenger manifest, catering is all in order and available.
- Administer first aid to passengers in distress.
- Responsible for the safety of all souls onboard.
- Direct and assist passengers in case of emergency procedures, such as evacuating a plane following an emergency landing.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Clean glasses, utensils, and bar equipment.
- Take beverage orders from serving staff or directly from patrons.
- Serve wine, and bottled or draft beer.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
FOOD AND BEVERAGE ASSISTANT
Trident Hotels, The Oberoi Group
Mumbai, India
06.2008 - 07.2010
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Perform various financial activities such as cash handling, deposit preparation, etcetera.
- Resolve customer complaints regarding food service.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write- ups.
Education
Bachelor of Science - (Hospitality Management) Food And Beverage Service
Institute of Hotel Management Ahmedabad (IHMA)
Gujarat, India 07.2005 - 06.2008
High School Diploma -
Mithibai Motiram Kundnani College (MMK)
Maharashtra, India 05.2003 - 03.2005
Skills
Total understanding of MICROS system
Complaint Resolution
Persuasion sales techniques
Focused under pressure
Expert driver (automatic vehicles)
Expert Motorcycle rider
Effective managerial techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PREMIUM CLASS MANAGER / FOOD & BEVERAGE MANAGER
Etihad Airways
08.2013 - 06.2020
FLIGHT ATTENDANT
Qatar Airways
05.2012 - 07.2013
INFLIGHT BARTENDER
Kingfisher Airlines
10.2010 - 03.2012
FOOD AND BEVERAGE ASSISTANT
Trident Hotels, The Oberoi Group
06.2008 - 07.2010
Bachelor of Science - (Hospitality Management) Food And Beverage Service
Institute of Hotel Management Ahmedabad (IHMA)
07.2005 - 06.2008
High School Diploma -
Mithibai Motiram Kundnani College (MMK)
05.2003 - 03.2005