Photoshop
KUSHAGRA SINGH NIRWAN
Jaipur
Summary
Experienced MBA candidate with a strong background in technical and customer service roles, specializing in Adobe professional products. Versatile Support Specialist skilled in data management, technical issue resolution, and personnel support in a distributed environment. Highly self-motivated and attentive with exceptional interpersonal skills and problem-solving abilities. Brings over 5 years of valuable experience in the customer service industry.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages
2
2
Certificates
Work History
Support Specialist Payments
Revolut Technologies
08.2024 - 01.2025
- As a Card Payments Specialist, I am responsible for managing and optimizing card payment systems to ensure smooth transactions and enhance customer experiences.
- Oversee the end-to-end card payment process, ensuring timely and accurate transactions.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Technical Support Executive
Teleperformance India
08.2019 - 06.2024
- Working with Adobe customer data compliance program.
- Updating JIRA Tickets and locking bugs within the application.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets..
- Analyzing and testing of Adobe applications.
- Worked with different LOB: Photo Queue, No-ENT Queue, Product Queue, Customer Account management and billing queue, Acrobat queue.
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
Education
MBA - Logistics And Supply Chain Management
JECRC University
Jaipur, India 06.2021 - 10.2024
PG - Supply Chain Management, Customer Relationship Management, Customer Service, Python (Programming Language), Technical Support
SS. Jain Subodh PG College
Jaipur 03.2017 - 04.2020
Skills
Adobe
Customer relationship management
Remote support
Ticket management
Call management
Technical assistance
Customer service
Application installations
Helpdesk operations
Software
Lightrooom
Microsoft PowerBi
Excel
Powerpoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Power BI
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionCompany CultureTimeline
Power BI
01-2025
Data Analytics
01-2025
Support Specialist Payments
Revolut Technologies
08.2024 - 01.2025
MBA - Logistics And Supply Chain Management
JECRC University
06.2021 - 10.2024
Technical Support Executive
Teleperformance India
08.2019 - 06.2024
PG - Supply Chain Management, Customer Relationship Management, Customer Service, Python (Programming Language), Technical Support
SS. Jain Subodh PG College
03.2017 - 04.2020