Kushagra Srivastava
Lucknow
Summary
Dynamic Senior Associate with a proven track record at Zomato, adept in performance monitoring and enhancing team collaboration. Excelled in developing strategies that significantly increased customer satisfaction and operational efficiency. Skilled in timeline estimates and fostering strategic partnerships, consistently achieving goals through innovative solutions and effective schedule development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Associate
Zomato
Gurugram
11.2022 - Current
- Developed and implemented strategies for increasing customer satisfaction.
- Provided direction and guidance to junior associates on complex tasks.
- Analyzed data and created reports for senior management.
- Developed strategic partnerships with essential personnel throughout the company.
- Monitored performance metrics to assess effectiveness of operational processes.
- Created monthly forecasts based on historical data analysis.
- Analyzed and tracked daily volume trends to identify potential issues.
- Maintained database of key performance indicators related to volume metrics.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Workforce Specialist
Startek
Lucknow
08.2022 - 11.2022
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Maintained records of employee absences, tardiness, and other time-related issues.
- Assessed the impact of proposed changes to organizational structure on workforce capacity.
- Participated in meetings with department heads to discuss staff scheduling needs.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
Education
Bachelors in Computer Application -
Shri Ramswaroop Memorial University
Lucknow05-2020
Intermediate Certificate -
Lucknow Public School
Lucknow05-2017
High School -
Lucknow Public School
Lucknow03-2015
Skills
- Timeline estimates
- Performance monitoring
- Work estimates
- Schedule development
- Forecasting skills
- Process updates
- Problem-solving aptitude
- Operations Management
- Time-series analysis
- Analyze data
- Microsoft Excel
- Process Mapping
- Time management abilities
- Data Analysis
Certification
- Python language
Timeline
Senior Associate
Zomato
11.2022 - Current
Workforce Specialist
Startek
08.2022 - 11.2022
Bachelors in Computer Application -
Shri Ramswaroop Memorial University
Intermediate Certificate -
Lucknow Public School
High School -
Lucknow Public School
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