Kushagra Vashishtha
Data Analyst
Gurugram
Summary
- Aspiring data analyst with experience working with large data sets and a strong understanding of statistical analysis. Proven ability to find trends and patterns in data and communicate findings to non-technical staff. Excels at automating and improving existing working frameworks to improve overall production.
- I am seeking a full-time position for this role as it is challenging, stimulating, dynamic fast-paced and constantly providing existing business opportunities.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Data Analyst
FIS Global Services
Gurugram
01.2020 - Current
- Preparation of Excel reports providing feedback to top management on Operations planning
- Led planning meetings with operations
- Preparing excel reports to optimize and increase productivity
- Shared Real Time Reports for adherence, labor hours
- Real Time Traction on KPIs and SLA
- Extracting and manipulating data to create visual reports for operations
- Led Staff Meetings to assign daily work to the RTA team.
Team Coach
FIS
Gurugram
01.2019 - 01.2020
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Worked collaboratively to complete daily operational tasks against team targets.
- Drove team success by completing allocated tasks quickly and accurately.
- Worked towards delivering and exceeding targets set for Pilot Projects
Customer Service Associate
FIS
Gurugram
11.2017 - 01.2019
- Resolving customer complaints and arranging for compensation if required.
- Received transaction data on daily basis and reorganized it for analysis as per the SOP (standard operating procedure).
Education
Bachelors of Technology - Computer Science
Merrut Institute of Technology
06.2013 - 05.2017
Skills
Microsoft Excel
Notable Contributions
- Created Labor Hour File using advanced excel
- Used Power Query and Web Scraping to create a real time tracker and deployed it via sharing SOP
- Improved SLA via sharing insights on queue management
- Increased productivity by automating existing working models
- Build a visual dashboard for operations to track KPIs, saving valuable hours
- Automated the daily task of Skill Audit with Power Query, saving 120 hours a year
Timeline
Data Analyst
FIS Global Services
01.2020 - Current
Team Coach
FIS
01.2019 - 01.2020
Customer Service Associate
FIS
11.2017 - 01.2019
Bachelors of Technology - Computer Science
Merrut Institute of Technology
06.2013 - 05.2017
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