Kushagra Datt Joshi
Retail operations & customer relationship
Chandigarh
Summary
Experienced operations manager and talented leader with 24 years of experience. Leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional, adept at developing teams, improving processes, and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes.
Overview
27
27
years of professional experience
Work History
Operations Manager
Copenhagen Hospitality, Lapino'z Pizza
02.2016 - Current
- Successfully managed takeaway, dine-in, and B2B ventures under the FOFO business model
- Opened and managed the first Lapino'z outlets in the UK, including locations in London
- Wembley, Watford, and North Harrow
- Achieved monthly sales targets by breaking them into actionable weekly and daily goals
- Ensured exceptional customer service by addressing customer feedback and complaints promptly
- Conducted market research to identify trends, attract customers, and outpace competitors
- Oversaw inventory management, including replenishment, monthly stock counts, and high- value audits
- Maintained operational standards such as cleanliness, hygiene, and cash handling.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Manager
CELIO Clothing Brand
01.2012 - 01.2016
- Drove sales and customer satisfaction through innovative promotional strategies
- Monitored inventory and streamlined back-office operations for improved efficiency
- Trained and mentored team members to enhance performance and customer interaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Store Manager
United Colors of Benetton
01.2008 - 01.2012
- Spearheaded store operations, achieving revenue and profitability targets consistently
- Fostered strong customer relationships to enhance brand loyalty and repeat business.
Senior Fashion Consultant
Arvind Mills
01.2005 - 01.2008
- Supported retail operations and facilitated seamless customer interactions.
- Developed long-lasting client relationships through exceptional communication and understanding of individual needs.
- Increased customer satisfaction by providing personalized fashion advice and outfit recommendations.
- Enhanced store sales by creating visually appealing merchandise displays that attracted customer attention.
- Mentored junior consultants, fostering professional growth and enhancing team performance.
Manager
GEM, Barista Coffee Co. Ltd
01.2002 - 01.2005
- Managed store operations, focusing on customer satisfaction and employee development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
Second Operations Assistant
Taj Hotels, Kot
01.1998 - 01.2002
- Delivered exceptional hospitality service, maintaining brand standards and guest satisfaction
- Key Achievements
- Opened and managed multiple new stores, including international locations in the UK (London Wembley, Watford, and North Harrow), ensuring operational readiness and staff training
- Designed and executed customer-centric promotional campaigns that increased foot traffic by 20%
- Reduced inventory discrepancies by implementing a robust tracking system
- Trained over 50 team members, resulting in a 30% improvement in productivity and customer service quality.
Education
BBA - Bachelor of Business Administration (Retailing)
IGNOU
Chandigarh, India 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
Business development
Customer retention
Inventory management
Accomplishments
Opened and managed the first Lapino'z outlets in the UK, including locations in London Wembley, Watford, and North Harrow.
- Resolved product issue through consumer testing.
Timeline
Operations Manager
Copenhagen Hospitality, Lapino'z Pizza
02.2016 - Current
Manager
CELIO Clothing Brand
01.2012 - 01.2016
Store Manager
United Colors of Benetton
01.2008 - 01.2012
Senior Fashion Consultant
Arvind Mills
01.2005 - 01.2008
Manager
GEM, Barista Coffee Co. Ltd
01.2002 - 01.2005
BBA - Bachelor of Business Administration (Retailing)
IGNOU
04.2001 -
Second Operations Assistant
Taj Hotels, Kot
01.1998 - 01.2002
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