Kushagra Mohan Saxena
Charbagh, Lucknow
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Detailed-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with high degree of accuracy.
Executive with background in corporate human resources. Highly skilled handling personnel management, hiring and maintenance of HR records. Manages administration of employee compensation and employee benefits.
Overview
5
5
years of professional experience
Work History
Customer Support
Teleperformance
08.2022 - 01.2023
- To resolve queries of customer's regarding the product they buy on flipkart(Out bound process).
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handling 50 to 75 customer's quarries every day.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
HR Executive
Janardhan Farms and Resorts LLP
01.2022 - 07.2022
- Led and directed work of 10 HR team members and handled hiring, training and termination.
- Maintains Salary slips and attendance register of employ's.
- Hiring for 70+ hotel staff for various locations (Nanital, Odisha, Lucknow, Kausani, Ooty).
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Assistant Compliance Associate
Peoplestrong
11.2017 - 04.2018
- Generating Provident fund challan for clients (Indigo airlines, YUM Brands, Astral Pipes, Atos, etc.,.).
- Updating KYC of Provident fund (PF) account and Employees State Insurance Corporation (ESIC) card.
- Filling ECR for PF & ESIC challan generation.
- Disposal of grievances and all matters related to PF and ESIC.
- Generating Universal Account Number (UAN) number for employees.
- Generating Employees State Insurance Corporation card for employees.
Education
Bachelor of Commerce - Commerce
Shri Jai Narayan Mishra PG College (KKC)
Lucknow08.2019
Senior Secondary - Commerce
Bal Vidhya Mandir Sr. Sec. School
Lucknow 06.2016
High School -
Bal Vidhya Mandir Sr. Sec. School
Lucknow05.2014
Skills
- Complaint resolution
- Basic Computer Knowledge & basic knowledge Microsoft Excel & Microsoft Word
- Decisive and deterministic in nature
- Goal Oriented
- Focused and Motivated
- Learning Strategies
- Energizing people to work in harmony
- Grievance Resolution
- Report Preparation
- Customer Satisfaction
- Coordinate Recruitment Strategies
- Employee Relations
Additional Information
Father’s Name: Mr. Chandra Mohan Saxena
Mother’s Name: Mrs. Ranjana Saxena
Date of Birth :18/01/1999
Nationality: Indian
Gender: Male
Marital Status: Unmarried
Hobbies: Listing music and playing cricket.
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Support
Teleperformance
08.2022 - 01.2023
HR Executive
Janardhan Farms and Resorts LLP
01.2022 - 07.2022
Assistant Compliance Associate
Peoplestrong
11.2017 - 04.2018
Bachelor of Commerce - Commerce
Shri Jai Narayan Mishra PG College (KKC)
Senior Secondary - Commerce
Bal Vidhya Mandir Sr. Sec. School
High School -
Bal Vidhya Mandir Sr. Sec. School
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