Kushal Chand
Chandigarh
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.
Overview
2
2
years of professional experience
Work History
Assistant Branch Manager, Operations
Aakash Education Service Ltd
02.2022 - 08.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Academic Counselor (sale)
Vedantu Innovation Pvt Ltd
02.2021 - 07.2021
- Provided support and guidance to students experiencing academic and personal troubles.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Assisted students in selecting courses to align with interests and abilities.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
MBA - Marketing And Finance
Rayat Bahra University
Mohali07.2019
B.com - Commerce
GDC Bassa
Gohar, Mandi, HP06.2017
Skills
- Strategic Planning
- Build Customer Relationships
- Customer and Vendor Relations
- Risk Assessment and Classification
- Excellent Team Leadership
- Sales Expertise
- Event Planning
- Collections
Accomplishments
- Earned the “Star performer of the month” Award in May 2022 for outstanding contribution for the company.
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Assistant Branch Manager, Operations
Aakash Education Service Ltd
02.2022 - 08.2023
Academic Counselor (sale)
Vedantu Innovation Pvt Ltd
02.2021 - 07.2021
MBA - Marketing And Finance
Rayat Bahra University
B.com - Commerce
GDC Bassa
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