Dynamic Senior Project Manager with a proven track record at IKS Health, excelling in multi-project management and team coordination. Adept at driving project success through effective communication and risk management, achieving high customer satisfaction and significant revenue growth. Passionate about enhancing operational efficiency and delivering impactful solutions in the healthcare sector.
Overview
17
17
years of professional experience
Work History
Senior Project Manager
IKS health (formerly Aquity Solutions)
Bengaluru
06.2024 - Current
As a Senior Project Manager in the healthcare industry, I play a crucial role in overseeing projects that enhance patient care, streamline operations, and ensure compliance with healthcare regulations.
My main responsibilities were planning, executing, and finalizing projects within scope, on time, and within budget.
Alongside coordinating with the cross-functional teams, managing resources, and serving as the primary point of contact for stakeholders.
Project Planning and Execution: Develop comprehensive project plans, define project scope, set objectives, and ensure successful execution.
Team Coordination: Lead and coordinate cross-functional teams, including clinical staff, IT professionals, and administrative personnel.
Stakeholder Communication: Serve as the primary liaison between stakeholders, providing regular updates, and managing expectations.
Risk Management: Identify potential risks, and develop mitigation strategies to ensure project success.
Budget Management: Oversee project budgets, ensuring financial resources are allocated appropriately, and expenditures are controlled.
Monitored progress of projects against established timelines and budgets.
Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
Evaluated performance metrics for ongoing projects in order to assess progress towards goals.
Outlined work plans, assessed resources and determined timelines for projects.
Ensured compliance with relevant regulations during all stages of a project's lifecycle.
Coordinated resources across multiple departments and teams to ensure successful completion of projects.
Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
Developed comprehensive project plans to be shared with stakeholders.
Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
Successfully managed relationships with all stakeholders.
Project Manager
AQuity Solutions
Bengaluru
07.2021 - 06.2024
Handled around 35 customers, with successful completion of over 80 projects in FFT, FFP, Qtranscribe, and Medico Legal.
Coordinating with cross-discipline team members to ensure that all parties are on track with project requirements, deadlines, and schedules.
Meeting with project team members to identify and resolve issues.
Submitting project deliverables and ensuring that they adhere to quality standards.
Preparing status reports by gathering, analyzing, and summarizing relevant information.
Establishing effective project communication plans, and ensuring their execution.
Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
Identifying and developing new opportunities with clients.
Obtaining customer acceptance of project deliverables.
Managing customer satisfaction within the project transition period.
Conducting post-project evaluation and identifying successful and unsuccessful project elements.
Senior Project Co-Ordinator
AQuity Solutions
Bengaluru
07.2019 - 05.2021
Coordinate project management activities, resources, equipment, and information
Break projects into doable actions and set timeframes
Liaise with clients to identify and define requirements, scope, and objectives
Assign tasks to internal teams and assist with schedule management
Make sure that clients' needs are met as projects evolve
Help prepare budgets
Analyze risks and opportunities
Oversee project procurement management
Monitor project progress and handle any issues that arise
Act as the point of contact and communicate project status to all participants
Work with the Project Manager to eliminate blockers
Use tools to monitor working hours, plans and expenditures
Reviewing the projects which are executed by team before it reaches clients
Software knowledge: Workfront, Excel, service desk (JIRA), FFTM (Fluency for Transcription Manager), SAP (quote creations), Lotus notes (Client Database access) and Great Plains (Billing/Invoicing)
Run internal reports daily to track down the utilization of the team and other external reports to guide the PM, CRM, and RVP so that the project flows are smooth
Managing the team's attendance, team SLAs, project assignments to the appropriate resources, timesheets reporting and reconciling the attendance, leave report and SmartConnect data which is sent for the payroll team
Project Co-Ordinator
Life Inside
Bengaluru
03.2015 - 07.2019
Managed the financial services for our clients or projects
Project monitoring and data collection to determine if a project is progressing according to budget
Conducted project audits, managed project scheduling and approval of project expenditure
Served as a liaison between management and clients or between the financial department and project managers
Off cycle Intern
JP Morgan Chase
London
09.2011 - 11.2011
Developing Risk Management Process for the company and report the same
Identifying, describing, and estimating risks affecting the company
Carrying out process like Purchasing Insurances, implementing health and safety measures, conducting Audits, and providing training to the employees to create risk awareness within the organization
Summer Intern
Price Water Cooper, PWC
London
05.2011 - 07.2011
Screening and short-listing candidates for employers to interview
Building good relationships with the employers and jobseekers and negotiating fees
Conducting Training and Development curriculum of new recruits
Front of House
Meera, Bar
Queensbury
07.2010 - 12.2010
Staff (Host) -, Interacting with customers as the first point of contact
Responsibilities involved being courteous, informative, and presentable to guests and build a positive impression of the restaurant
Booking Manager and Sales Executive
Sri Vinayaka Tours and Travels
Bengaluru
05.2008 - 03.2010
Responsible for revenue generation by booking tickets through creating awareness in market and Building Customer Relationship
Education
MBA - General
University of Gloucestershire
UK
04.2013
BBA - business administration
Xavier's International University
Goa
06.2008
Skills
Enthusiastic people, person
Great organizational skills
Inclined toward learning new and creative things
Problem Solver
Project management
Team coordination
Customer service
Conflict resolution
Effective communication
Time management
Problem solving
Client relations
Multi-project management
KPI tracking
Project framework engineering
Hobbies and Interests
Organizing Events, Public Speaking, Snooker, Volleyball, Represented Karnataka in All India Snooker Championship and retained the top position for almost 5 years in a row., Selected for few National events, played across India in all the major events and managed to back few titles., Represented India in the world master and world championship in the United Kingdom in English Pool., Represented Karnataka in Volleyball and won Gold & Silver medals for the state.
Affiliations
Photography
Travelling
Learning new language
Music
Public speaking
Organizing events
Reading
Snooker & Pool
Networking
Accomplishments
Won state snooker and pool title multiple times in a row.