Kushal Chauhan

Supply Chain and Warehouse Operations professional with 9 years of experience in Order Fulfillment, Delivery Center, Logistics, E-Commerce, and Large & Non-Large verticals. Track record of optimizing Warehouse Operations Processes to drive efficiency improvements and cost reduction.

• Delivery and Dispatch Performance: Base Data to Delivered >85%, Planned to Dispatch >95%, Planned to Pick >98%, Last Mile Dispatch Adherence, OTIF (FC & Last Mile) - Delay Dock-in/Unloading & MIGO Adherence, E-Kart & AMZ Processing Before CPT & On-time Handover, LP Handover Performance.
• Inventory and Stock Management: Inventory Choke Position, FIFO Adherence, Stock Liquidation, Open STO Pendency, STO Fill Rate Drop%, Monthly Warehouse Stock Take & Reconciliation, Retail Store Inventory Replenishment Adherence.
• Returns and Reverse Logistics: Reverse Pickup TAT, Sofa Pickup (Repair & TAT Breach), Part Replacement TAT.
• Customer Satisfaction and Quality: Post-Delivery Ticket Breach TAT, C-SAT & D-SAT Score, P0 & P1 Escalation Adherence, COD Reconciliation Adherence.
• Productivity and Process Improvement: Refurbishment Productivity, Warehouse Surveillance (Severity Rank/Incident Count).

• Managed the successful relocation of a 1 lakh sqft warehouse from Gurgaon to Faridabad, ensuring seamless operations during the transition.
• Integrated the Okhla delivery center with the Faridabad Fulfillment Center, reducing the 24-hour TAT and saving 3 Lacs/month. Implemented a cost-saving measure by introducing a circuit vehicle from the mfg. plant to the Faridabad FC, resulting in monthly savings of 1.5 Lacs.
• Execution of direct delivery from Fulfilment Centre to customers in NCR/Mumbai thereby cutting down operational costs (closing 3 delivery centers) and improving SLA for customers by 2 days.
• Execution of What's Delivery planning model thereby cutting down planning operational cost (9L/month) & planning TAT from 24hrs to 3hrs.
• Streamlined Returns Inflow/Outflow leading to reducing revenue losses by 23% by working on process improvements in storage, logistics and deliveries.
• Appointed as NAV Ninja for North, East & West Cluster thereby providing extended support related to Microsoft NAV related queries.
• Appointed as RCT (Return control tower lead) in Fulfillment Center, carried out offline sales (B2B & B2C) to reduce Returns stock & ensured efficient handling and disposal of Returns inventory (reduced by 50%) in 8 months.
• Improved the Inventory & Bin accuracy from 75% to 98% through cycle counts & by execution of HHD devices to improve the overall efficiency & productivity of Inventory in Fulfillment center.

SAP, Locus, Tableau, Microsoft Navision, Salesforce, Wulverine, CRM, Sisense