Kushal Saha
Business Operations Manager
Noida
Summary
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
14
14
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Business Operations Manager
IBM India Pvt. Ltd.
08.2016 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive revenue due to excellent service resulting in new customer relationships.
- Developed robust relationships with income-producing industry clients.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
Sales Representative-LATAM
Oracle India Pvt. Ltd.
08.2014 - 08.2016
- Stay in touch of the existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding Oracle Linux and Oracle VM subscriptions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
Assistant IT Manager-LATAM
Oriflame
10.2013 - 08.2014
- Communicated regularly with customers concerning data exchange and technology integration.
- Managed life cycle replacement of hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented and maintained technology and software budget.
Senior Associate-LATAM
Igate Patni (Currently Capgemini)
03.2010 - 03.2013
- Spoke to customers in Spanish language to fix their IT issues.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Defined work plans in alignment with stakeholder requirements.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Education
Master of Arts - Spanish And Hispanic Studies
Jawaharlal Nehru University
New Delhi 04.2001 -
Skills
Strategic Planning
Certification
Manager Choice Cash Award
Hobbies
Photography, Long Distance Driving and Playing Cricket
Timeline
Manager Choice Cash Award
01-2024
Business Operations Manager
IBM India Pvt. Ltd.
08.2016 - Current
ITIL V3 Foundation
12-2015
Sales Representative-LATAM
Oracle India Pvt. Ltd.
08.2014 - 08.2016
Assistant IT Manager-LATAM
Oriflame
10.2013 - 08.2014
Senior Associate-LATAM
Igate Patni (Currently Capgemini)
03.2010 - 03.2013
Master of Arts - Spanish And Hispanic Studies
Jawaharlal Nehru University
04.2001 -
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