Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
SalesManager

Kushal Saha

Business Operations Manager
Noida

Summary

Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.

Overview

14
14
years of professional experience
2
2
Certifications
4
4
Languages

Work History

Business Operations Manager

IBM India Pvt. Ltd.
08.2016 - Current
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Devised strategies to boost customer sales and drive revenue due to excellent service resulting in new customer relationships.
  • Developed robust relationships with income-producing industry clients.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.

Sales Representative-LATAM

Oracle India Pvt. Ltd.
08.2014 - 08.2016
  • Stay in touch of the existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding Oracle Linux and Oracle VM subscriptions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Trained and mentored new sales representatives.
  • Developed and delivered engaging sales presentations to convey product benefits.

Assistant IT Manager-LATAM

Oriflame
10.2013 - 08.2014
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Managed life cycle replacement of hardware and software.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Implemented and maintained technology and software budget.

Senior Associate-LATAM

Igate Patni (Currently Capgemini)
03.2010 - 03.2013
  • Spoke to customers in Spanish language to fix their IT issues.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Defined work plans in alignment with stakeholder requirements.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.

Education

Master of Arts - Spanish And Hispanic Studies

Jawaharlal Nehru University
New Delhi
04.2001 -

Skills

    Strategic Planning

Budgeting and Forecasting

Project Management

Relationship Building and Management

Presentation Skills

Data Management

Data Analytics

Negotiation

Revenue Generation

Certification

Manager Choice Cash Award

Hobbies

Photography, Long Distance Driving and Playing Cricket

Timeline

Manager Choice Cash Award

01-2024

Business Operations Manager

IBM India Pvt. Ltd.
08.2016 - Current

ITIL V3 Foundation

12-2015

Sales Representative-LATAM

Oracle India Pvt. Ltd.
08.2014 - 08.2016

Assistant IT Manager-LATAM

Oriflame
10.2013 - 08.2014

Senior Associate-LATAM

Igate Patni (Currently Capgemini)
03.2010 - 03.2013

Master of Arts - Spanish And Hispanic Studies

Jawaharlal Nehru University
04.2001 -
Kushal SahaBusiness Operations Manager