Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kushal Salvi

Kushal Salvi

Reservation Executive
Mumbai

Summary

Successful Executive with over 3 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

12
12
years of professional experience

Work History

Process Auditor

Autobahn Automotive
01.2014 - 01.2016
  • Conducted system stock and actual stock audits.
  • Executed process audits as per SOP checklist.
  • Audited assets, spare parts, and sales invoices according to OEM standards.
  • Analyzed processes to identify and rectify loopholes.
  • Conducted surprise audits monthly (Mystery Audit).
  • Reporting and Documentation: Documenting audit findings, observations, and recommendations in detailed reports, and communicating results to management and relevant stakeholders to facilitate decision-making and remediation efforts.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Performed observations and evaluated supporting documents to supplement audit findings.

Family Business

Daily Fit Restaurant
01.2016 - 01.2021
  • Strategic Planning: Collaborating with family members to develop and execute long-term business strategies aligned with the family's vision and values.
  • Operations Management: Overseeing day-to-day business operations, including production, sales, and customer service, to ensure efficiency and profitability.
  • Succession Planning: Planning for the future by identifying and preparing successors within the family to ensure continuity and sustainability of the business.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Operation Officer

MP Enterprises
01.2021 - 01.2022
  • Identified and troubleshooted process and operation-related issues.
  • Managed operations of Administration, Transport, Vendors, Stationery, Security, and Housekeeping.
  • Demonstrated ability to multitask and handle administrative duties effectively.
  • Operational Planning: Collaborating with management to develop and implement operational strategies and plans to achieve organizational goals and objectives.
  • Process Improvement: Identifying inefficiencies in existing processes and procedures, proposing and implementing solutions to streamline operations, reduce costs, and enhance productivity.
  • Resource Management: Allocating resources effectively, including personnel, equipment, and materials, to ensure optimal utilization and efficiency in day-to-day operations.

Reservation Officer

Hotel Sahara Star
01.2022 - 01.2023
  • Arrange or rearrange dates with clients when there is no space for their selected dates.
  • Handled emails and telephone calls within agreed service levels.
  • Manage the booking schedule effectively.
  • Escalated customer complaints to Operations Manager.
  • Made reservations for customers based on their requirements and budget.
  • Provided support for reservation amendments and cancellations. Upsold additional services or packages when appropriate.
  • Monitored inventory levels closely to prevent overbooking while maximizing room occupancy rates.
  • Managed high call volume, ensuring prompt attention to all reservation requests and inquiries.

Reservation Executive

Lemon Tree Premier Malad
01.2025 - Current
  • Arrange or rearrange dates with clients when there is no space for their selected dates.
  • Handled emails and telephone calls within agreed service levels.
  • Manage the booking schedule effectively.
  • Balancing the inventory.
  • Provided support for reservation amendments and cancellations. Upsold additional services or packages when appropriate.
  • Guest service satisfaction
  • Reconciliation of commissions.

Education

Bachelors Of Commerce -

University Of Mumbai
06.2012

Higher Secondary - undefined

Mahatma Phule Education Society
06.2009

Matriculation examination - undefined

Our Lady Of Salvation High School
06.2007

Skills

  • Operation management
  • Customer satisfaction
  • Teamwork
  • Revenue generation
  • Training and development
  • Departmental operations management
  • Customer service

Timeline

Reservation Executive

Lemon Tree Premier Malad
01.2025 - Current

Reservation Officer

Hotel Sahara Star
01.2022 - 01.2023

Operation Officer

MP Enterprises
01.2021 - 01.2022

Family Business

Daily Fit Restaurant
01.2016 - 01.2021

Process Auditor

Autobahn Automotive
01.2014 - 01.2016

Higher Secondary - undefined

Mahatma Phule Education Society

Matriculation examination - undefined

Our Lady Of Salvation High School

Bachelors Of Commerce -

University Of Mumbai
Kushal SalviReservation Executive