KUSHAL SARASWAT

★ Making outbound calls to the TELUS customer's for adding a new connection on their mobility account, upgrading their existing gadgets or providing new gadgets asa part of upselling hence generating revenue for the organization.

★ Contacting customers who are with other Telecom companies doing quick comparison over the call about the prices and the services which are being offered with a purpose of Acquisition.

★ On-boarding the customers by verifying their identity with the help of Government issued id proofs, checking their credit class and informing them about the credit checks which will be performed as part of the KYC process.

★ Handling Luxury and Corporate guest enquiries from North and South America and UK travelling to Europe and APAC for the purpose of relocation, meetings, incentives, conferences and exhibitions.

★ Helping the guest find the right apartment as per their requirements by contacting the vendors for pricing, availability and the on-site services available at the property.

★ Prepare proposals, negotiate deals with the guests and maintaining data on the Salesforce for the purpose of doing follow ups within TAT.

★ Making the flight reservations for the guests on the GDS Amadeus and issuing the flight tickets and coordinating with the airlines for any specific information required by the guests.

★ Creating a sales pipeline and providing constant updates to the Associate Director and the Marketing team on everyday progress and creating new strategies.

★ Helping the team to achieve the target by closing the sales queries hence increasing conversion percentage and generating revenue by doing upselling for the organization.

★ Contacting suppliers through email and phone and setting up meeting for Collaboration and On-boarding purpose to maximize the inventory and support the sales team with the right supply.

★ Promoting Property management cloud based software suite (Aperfectstay) to the small and medium sized vendors for managing their properties and to the guests for managing their stays as a part of cross-selling.

★ Collaborate with other departments to ensure a seamless customer experience and Proactively managing customer grievances and redressal to provide after sales support leading to customer satisfaction and retention

★ Handling International and Domestic students accommodation queries. Advising them about various accommodations in UK, US and Australia located near their University.

★ Following up with the student via email, call or whatsapp for the deal closure and maximizing the conversion percentage for the organization leading to revenue generation.

★ Contacting Suppliers/Vendors through Email and Phone for the accommodation to confirm the availability and sharing various student's documents like passport, visa and university enrolment confirmation.

★ Working with the Catalogue team for the inventory update like room and properties availability on the website or any changes in the process on a real time basis.

★ Managed team of 10-11 advisors, updating and helping them with any booking process changes, preparing team roster and day to day planning and operations of the team. Making sure that each of the team members delivers on their SLA's and achieve their KPI's.

★ Assisting team members by resolving their queries and challenges which they face while making the booking and interacting with the students. Conducting team huddles, coaching sessions for the team/individuals improvement and growth.

★Providing support to customers over call and chat in resolving online and mobile banking issues and Pingit App Queries.

★Talking to the UK branch staff whenever the customer used to visit the branch with any mobile banking issues.

★Contributing to the team target by maintaining AHT (average hold time) and NPS (net promoter score).

★Making reservations for the passenger on the GDS Amadeus traveling to any part of the world through calls and chat.

★Handling queries of the corporate customers travelling to other countries for work purpose and helping them with their travel plans.

★Helping the team to achieve the target by doing upselling and closing the sales hence generating revenue for the organization.

★Providing visa information to the passengers and booking insurance for them as a part of cross-selling.

★Helping customers by booking International packages for the destinations such as Singapore, Thailand, Dubai etc.

★Doing cancellation and date change for the customers as per their requirements