Kushal Shah
Dispatch Manager
Vadodara
Summary
Community-oriented team leader with unrelenting dedication seeking assignments in Warehouse Operation / Logistics Management / Stores Management /Inventory Control / Commercial Operations / Supply Chain Management with a growth oriented organization
Overview
17
17
years of professional experience
3
3
Languages
Work History
Dispatch Manager
Polycab India Ltd
09.2025 - Current
- Coordinated dispatch operations by implementing efficient routing strategies, significantly improving delivery timelines and service reliability.
- Managed a team of dispatch personnel, fostering a collaborative environment that enhanced operational efficiency and team morale.
- Developed and maintained relationships with carriers and vendors, optimizing service agreements and ensuring timely deliveries.
- Analyzed dispatch data to identify trends and areas for improvement, leading to the successful implementation of process enhancements.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Led transition to eco-friendly fleet, reducing environmental impact with environmentally friendly vehicles.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled and organized delivery routes.
Manager - Warehouse/Logistics Coordinator
Reliance Utilities & Power Pvt. Ltd, Dahej
12.2015 - Current
- Responsible for the day to day Dispatch/Receipt activities of Coal, Silica sand, Biomass, Lime Stone and BED Materials Warehouse and Logistics operations for CCPP (Coal Base Captive Power Plant)
- Responsible for achieving daily dispatch targets, controlling & monitoring physical loading activities as well as SAP transactions as per Standard Operating procedure
- Check and maintain daily dispatch plan and perform various processes in SAP
- Prepare regular stock reports and daily stock position of Coal, Lime Stone and BED materials
- Maintain proper & correct inventory on daily basis
- Supervision and manage daily placement of Trucks in co-ordination with Transporters
- Checking of Sales Order & it's validly with Business Group and planning to dispatch accordingly
- Interaction with Laboratory, Business Group, Business Transportation, SCM, Security & IDT for early clearance of dispatch
- Continuously meet priorities set by Business Group to achieve dispatch targets
- Timely addressing issues related to documentation, improper reporting of containers / vehicles, shipments / Sale Order / STOs etc
- Supervise and train contract supervisors / workers
- Perform other jobs as assigned by Plant HOD during emergency in time
- Monitoring of unsafe act/working condition by contractor's staff & Truck drivers
- Ensure to maintain standard cycle time of dispatches/Receipt activities Co-ordination with external agencies like Adani port & CHA to vessel arrival/berthing at Port
- Tracking, Chasing & follow up for timely clearance of shipments at Adani Port to ensure delivery of Coal/goods on time at RIL dahej
- Involved to improve on timely dispatch of coal from port to plant and reduce lead time of coal requirement for smooth operation of plant
- Optimizing coal transportation efficiency from port to plant
- Ensure dispatch of coal from port to RIL dahej with proper SAP accounting with checking of error free documentation like Tax Invoice, Delivery Challan, Lorry Receipt, Weighment Slip and digital signature etc
- Ensure all safety aspects during day to day operational activities
- Ensure good relationship with all external and internal customers for daily operational activities
- Support in making and updating of Coal accounting MIS
- Participate in Safety audits.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- (Unit of Reliance Industries Ltd. Group)
Officer Accountant/Stores/Warehouse
Sodium Metal Pvt. Ltd., Nandesari
05.2009 - 12.2015
- Responsible for day to day activities of Engineering Spares & General Consumables, Chemical, Raw Materials, Packaging Materials stores/warehouse operation
- Receipt of incoming materials and check materials Identification Specifications, Quantity physical verification as per Invoice/Delivery Challan/ Weighment Slip and Purchase Order
- Ensure proper Receipt and Unloading, Stacking, Tagging of materials at Inspection/Incoming material area
- Preparation GRN, Inspection Notes
- Issue of materials to user as per requirement / MRS (Material Requisition Slip)
- Receipt of materials return materials against MRN (Material Return Note) from plant and update the Stock in Tally ERP System
- Ensure to arrange & control the manpower for material loading, unloading, stacking, tagging & binning activities
- Collection of scrap from different departments and contractors, segregate the scrap and storage of the same in scrap yard
- To monitor and maintain the stock level (min-max level) of general consumables/Stock control items
- Perpetual physical verification of materials on weekly, monthly, six monthly and yearly basis
- Preparation of Returnable & Non-Returnable Gate Pass
- Coordination with all internal & external departments for smooth operation of stores
- Submission of MIS Report Participate in Store audit
- Ensure Health & safety compliances
- Reconciliation of Actual Stock of Inward & Outward with Respective registers Closing Stock valuation of Raw material, Finished Goods and Packing material
- Handle Exports of Solids and Liquids- Physical removal and also Self Sealing Process
- Also handle Import Documents like Bill of entry, Bill of Lading, Vendor Invoice (IMPORTER), Certificate of Analysis, Custom Copy etc
- Timely addressing issues related to documentation, improper reporting of containers / vehicles, shipments / STOs etc.
Education
Bachelor's Degree - Commerce
Maharaja Sayajirao University
Vadodara, IndiaSkills
SAP-SD
Timeline
Dispatch Manager
Polycab India Ltd
09.2025 - Current
Manager - Warehouse/Logistics Coordinator
Reliance Utilities & Power Pvt. Ltd, Dahej
12.2015 - Current
Officer Accountant/Stores/Warehouse
Sodium Metal Pvt. Ltd., Nandesari
05.2009 - 12.2015
Bachelor's Degree - Commerce
Maharaja Sayajirao University